AI Search Triggers
Is there a way to make a custom fields available as an AI Search Trigger? Our user profiles have a field indicating which business unit they are apart of. Being able to us this field would allow greater search personalization.
Forum Posts
Contact Data Enrichment
I'm looking for a service to enrich business account records with phone contact information. Can anyone recommend a service that can integrate with ServiceNow and enrich those records with the contact information? thank you
Resolved! AI Search Results Facets
Hello all, I am using the OOB Facet Results Search Filter with AI search.When two or more facets are selected no results are shown.Is there a configuration for letting me select multiple facets and view the filtered results? Also, as shown below, whe...
Resolved! Task Intelligence - Training Error
Hello,I am trying to set up and run a model in task intelligence. This model is erroring out. I have tried changing input/output fields but its the same error each time. Is there a place to see what the exact error is? How do you solve this error...
AI Search on PDI
Hi, I requested an AI search two days back, and it's still not activated. Can Someone please help? Here is my instance: https://dev195999.service-now.com/ Thanks,Pavan.
AI Search Installation Question
Hello, I have a question regarding AI Search. We currently have it installed for our Service Portal but now our Knowledge Portal which cause discrepancy in results depending on where you search. Can AI Search be installed on the Knowledge Portal? ...
Resolved! Reporting on sn_piwb_itsm_conte_dbv database views
I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...
To display "Catalog items" first and then "Knowledge articles" in EC Pro
Hello Experts, Is there a way to show the catalog items first and then Knowledge articles under "All" tab in AI search result page?Currently, the knowledge articles results are displayed first and then the catalog items are displayed. Thanks,Arun
What does "integrate a model" actually do
I am migrating our PI solution definitions to PI workbench and the final guided step is "integrate a model". What does that actually mean/do? I've already "integrated" a model but I have not seen any changes and docs have not been helpful.
Icon on Suggested Result
When doing a search on the employee portal, the suggested result has a different (default?) icon. We would like to make this a shopping cart to match the other search results. According to this (How to change the item icons in the search results on p...
Resolved! How to only predict category IF the category field is empty
I'm working on enabling predictive intelligence on some of our incoming incidents reported. However, there are instances where the category may be set already on incident submission. After incident creation/submission the classification solution then...
Resolved! AI Search Synonym not recognized
Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding? I have added a synonym to an AI search dictionary:Term: pcardPayload: [...
Resolved! Search Results Clicked Not Populating
It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...
Resolved! Synonyms - making them unidirectional
Hi Simple question - although the synonyms are bi-directional, is there anyway to force them to work unidirectionally. This would be handy for working on items that are within categories (without this information needing to be explicitly stated in a...
External Content search setup
Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...
