I have a use case where I'd like to get solutions for new incoming tickets (Through email) using AI. I'd like to train a model based on thousands of incident tickets we already have and then based on the knowledge the system should be able to give me...
Hi Team, Can "Now Assist Q&A Genius Result" generate answer from external sources? As this functionality is using RAG architecture , first it does an AI search with user query and as AI search can bring data from external sources can it provide the e...
We recently adopted AI Search. I am unclear on when| if we need to manually re-index table(s) in the following circumstances? It seems the data isn't being updated in the search results without it.1. Add new custom fields to an indexed table 2. Run a...
Hello guys, could you help me? I created a classification solution in P.I, however, now I need to call it in a BR to apply it to the incident that is being created. I tried to perform this action with code that is provided in ServiceNow's own documen...
what is the core difference between capabilities and skills with respect to service now Gen AI? any examples
I created a classification definition in PDI release 'Washington DC' in order to set the value of a custom table field. However, after training it is showing "configuration or network error" state and following that it is showing "Training request h...
Hello everyone, I have created a similarity solution and tested it, and it is active. It involves simply showing similar incidents to the agent. I see that the results are optimal in the solution tests, but when I create a new incident, I do not see ...
Hi all, I want to configure Now Assist summary card in Configurable Workspace likewise shown below in the image as it is configured in Service Operation Workspace (SOW). How can I configure same AI Summary card in custom workspace?
Hi All,My team has just implemented PI for reassigning assignment group based on short description. The records we're targeting are incidents and requests created from 2 specific much-used catalog items. We've specified a confidence level of 70%. Ove...
Hi, We got an issue where an user was not able to see search function in next experience UI. What role is required for a user to be able to use AI search function in next experience UI. We are now in vancouver. Any advise would be helpful Harsha Pap...
Hello: I am trying to configure and train the Similarity model in my PDI to find similar projects (SPM). I've downloaded/updated the plug-ins and created the minimum number of project records. As you can see from image there are no progress bars. QUE...
Hi all, when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my P...
My genius AI result page is working as expected, and the People search shows the people card as expected, but I was requested to change the action when you click on the user email or when you click on the user manager, is that possible? What are the ...
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change
Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool. I followed the guide presented on this video Everything was configured as showed on the video, including a related table (with k...
