Is there any option to integrate ServiceNow with external AI system to do the things which Predictive Intelligence can do? If Yes, then what is it? Any help will be appreciated.Thanks,Pooja Devkar
Hello, I've been setting up a new use case for invoice records and at begining it all worked well. But since a couple days for some reason when I try to use a document task to check the learning in "open in document intelligence" it gets stucked in a...
Hi All, We have a requirement where we need to do Image/Facial Recognition on the photos attached to a catalog item. Reaching the community to see if anyone has any idea on this or have any clue how this can be done. Thank you.
Hi all With the walk-up experience appointment configuration, it seems 30 mins is the shortest slot we can configure, yet in screenshots of other people's instances on forum articles I've seen they're able to configure shorter 15 min appointment slot...
I have Rest API details and want to display the results on Virtual agent using AI search.I have been following one community blog: how-to-bring-external-content-into-ai-search and one of the step requires Data Stream action to be configured but we do...
Is there any cost or license required for install AI for virtual agent?
Dear Team, I have been working on developing a Noise and Non-Noise PI classification model for our alerts records. However, I have encountered an error during the training process. I would appreciate assistance in understanding and resolving this i...
Hello, I'd like to suggest something regarding the AI Capability of ServiceNow. It is widely acknowledged that LLMs represent both the future and, to an extent, the present. However, the current NowLLM is not equipped to meet industry-specific needs...
Hello everyone,I am new to ServiceNow and Document Intelligence.Working on a use case where I need to extract the Fields from PDFs and use the extracted value in other application.Hence attempting to use DocIntel (to extract the fields) and RPA Studi...
Let's consider an application that handles mobile SIM prepaid recharges or postpaid bill payments.If I intend to provide the application's data and codebase to an LLM model, what additional inputs could be useful? I aim to generate playbooks in YAML ...
Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...