Resolved! AI Search issue
Hi all! Our AI Search engine is currently filtering out the English stop words from German language queries. Do you have any experience with this? How could we solve the problem? Thanks in advanceTonja
Forum Posts
Regression Definition - Predictive Intelligence
What are the best input field and output field to get the best accuracy level of the output? I want to predict the resolution time of the Incidents. So, please tell me the best input fields to get the best accuracy level. Best regardsSurya
AI search and targetable classes for CSS styling
When AI search is enabled the widget itself changes and cannot be targeted with CSS due to its structure. This poses limitations when creating unique experiences for clients. Sometimes we need to modify it for accessibility or brand needs. Can we get...
AI Search Map To Attribute Missing
Currently when i am attempting to add an indexed source for change or request i cannot see it in the drop down. I do see it from the task indexed source, is there something i missed why i cant just index the main table instead of going through task? ...
Resolved! Attachment file as learning source
Hi currently working on ServiceNow NLU for virtual agent. I know it is possible to set attachment file table as learning source table, but I want to know whether by setting the table as learning source, does the NLU learn from the contents included i...
AI Search Service Portal
Hi team I am currently working on adding Topic on Service Portal AI Search. We would like to be able to search the Topics that is located on topic table. We do have some progress, but still having some problems like the actual Topic is not showing an...
Typeahead search bar - personalized greeting
Hi all, Just a quick question about the Typeahead searchand the System message that is displayed. Is it possible to include personalised message in the typeahead search? "Hello FIRSTNAME, how can we help?"
Predictive Intelligent Classification
I am trying to use the classification module in Predictive Intelligence to populate assignment group in the incident form, Can I auto populate or predict the field value with out saving the 'Form' ?
AI Search Not returning Incident results
I recently enabled AI Search and found that we have 1 incident on the open state that has the short description that contains "Mailer" This is not a stop word and i hit index all tables after i made changes yet no results are showing when i query tha...
Which is better to Use Generative AI with Now Assist or Predictive Intelligence?
I have a use case where I'd like to get solutions for new incoming tickets (Through email) using AI. I'd like to train a model based on thousands of incident tickets we already have and then based on the knowledge the system should be able to give me...
Can "Now Assist Q&A Genius Result" generate answer from external sources as it is using RAG?
Hi Team, Can "Now Assist Q&A Genius Result" generate answer from external sources? As this functionality is using RAG architecture , first it does an AI search with user query and as AI search can bring data from external sources can it provide the e...
Resolved! When to Re-index tables in AI Search
We recently adopted AI Search. I am unclear on when| if we need to manually re-index table(s) in the following circumstances? It seems the data isn't being updated in the search results without it.1. Add new custom fields to an indexed table 2. Run a...
How can i call a specific P.I Solution and apply to my current record?
Hello guys, could you help me? I created a classification solution in P.I, however, now I need to call it in a BR to apply it to the incident that is being created. I tried to perform this action with code that is provided in ServiceNow's own documen...
what is the core difference between capabilities and skills with respect to service now Gen AI?
what is the core difference between capabilities and skills with respect to service now Gen AI? any examples
Resolved! Predictive Intelligence - Classification Defination Error
I created a classification definition in PDI release 'Washington DC' in order to set the value of a custom table field. However, after training it is showing "configuration or network error" state and following that it is showing "Training request h...
