I have a ServiceNow Custom Scoped application that implements Incident and Change Management functionalities by inheriting those tables as a new scoped application table. I have a requirement where the clients would like to see the solution of incide...
Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've att...
Hi,We have task intelligence set up for our CSM module where it predicts and autopopulates certain fields like assignment group, assigned to etcWe want to apply task intelligence only to cases that come via email. Any help would be appreciated on how...
Hi all! Our AI Search engine is currently filtering out the English stop words from German language queries. Do you have any experience with this? How could we solve the problem? Thanks in advanceTonja
What are the best input field and output field to get the best accuracy level of the output? I want to predict the resolution time of the Incidents. So, please tell me the best input fields to get the best accuracy level. Best regardsSurya
When AI search is enabled the widget itself changes and cannot be targeted with CSS due to its structure. This poses limitations when creating unique experiences for clients. Sometimes we need to modify it for accessibility or brand needs. Can we get...
Currently when i am attempting to add an indexed source for change or request i cannot see it in the drop down. I do see it from the task indexed source, is there something i missed why i cant just index the main table instead of going through task? ...
Hi currently working on ServiceNow NLU for virtual agent. I know it is possible to set attachment file table as learning source table, but I want to know whether by setting the table as learning source, does the NLU learn from the contents included i...
Hi team I am currently working on adding Topic on Service Portal AI Search. We would like to be able to search the Topics that is located on topic table. We do have some progress, but still having some problems like the actual Topic is not showing an...
Hi all, Just a quick question about the Typeahead searchand the System message that is displayed. Is it possible to include personalised message in the typeahead search? "Hello FIRSTNAME, how can we help?"
I am trying to use the classification module in Predictive Intelligence to populate assignment group in the incident form, Can I auto populate or predict the field value with out saving the 'Form' ?
I recently enabled AI Search and found that we have 1 incident on the open state that has the short description that contains "Mailer" This is not a stop word and i hit index all tables after i made changes yet no results are showing when i query tha...
I have a use case where I'd like to get solutions for new incoming tickets (Through email) using AI. I'd like to train a model based on thousands of incident tickets we already have and then based on the knowledge the system should be able to give me...
Hi Team, Can "Now Assist Q&A Genius Result" generate answer from external sources? As this functionality is using RAG architecture , first it does an AI search with user query and as AI search can bring data from external sources can it provide the e...
We recently adopted AI Search. I am unclear on when| if we need to manually re-index table(s) in the following circumstances? It seems the data isn't being updated in the search results without it.1. Add new custom fields to an indexed table 2. Run a...
