Employee Center - AI Search when user misspelt the catalog item in the search bar

[aidaariffin]

Hi Team,

One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?

Thank you.

[Mark Manders]

What's the use case? On my OOB instance I just typed 'heartweare' and AI search gave me 53 results for 'hardware'. Isn't it more user friendly to keep it OOB, next to the fact that any customization will have to be maintained until eternity?

[aidaariffin]

Hi Mark,
Thank you for your feedback on this.
You're right. I also had a thought about this.
I will advise the user accordingly.