GenAI controller essentials course content question

[TedNivison]

i reviewed the GenAI controller essentials course and the FAQ included the below statement and response.  Human-in-the-loop is recomended for "such content".  i am wondering, in what specific content scenarios should a human intervene to ensure accuracy?  thanks

We know you are worried about accuracy, but do not worry; we have got you covered.

We have minimized the risk of hallucinations through selective use cases and prompt engineering, but there is always a chance of inaccurate information in generated content. That is why we recommend a human-in-the-loop review for such content.

[Brian Bakker]

Hi @TedNivison 

We recommend human-in-the-loop review  for content such as creating a KB article using the GenAI Summarization capability from a case/incident that was closed where no existing knowledge was available. In such a scenario, the AI generated content should be checked and edited where needed to ensure it is correct, before it is published to an audience. Hope this helps.

Regards,

Brian

[TedNivison]

thanks @Brian Bakker makes sense.  i suppose that step would be embedded into the case/incident knowledge creation process when genai is envoked to create an article.  meaning that we need to know when an article is generated and prevent it from being published without a verification task.