Auto Ticket Routing using Predictive Intelligence
Hello everyone,I have a requirement to auto route incidents to the correct assignment groups using Predictive Intelligence. Thanks!
Forum Posts
Auto-detection of existing known errors when raising new problems
Hello All, I have got a requirement as below: As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities...
AI Search is in requested state for more than a month
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
Resolved! Can/does AI Search look in all fields? (sc_cat_item, kb_knowledge)
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
Resolved! Option to add MCP Server does not appear
I am following the documentation at https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/model-context-protocol-client/reference/mcp-client.html to add an MCP Server to my instance. I believe I have followed all the s...
Resolved! Predictive Intelligence - New classification solution available to all with Vancouver release?
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
How to configure AI search Deflection to a Question on form
Hi SN Experts,When filling out the form users are shown a list of HR Knowledge articles/Catalog Items matching their problem description before they submit.I was able to make this by Nav > AI Search > AI Search Assist > Record producer configuration....
prediction result dashboard doesn't show solution
I've implemented a ML solution but it is not appearing in the filter for the Prediction Results dashboard.My solution is classification solution
Candy AI Clone Project — Stuck with Response Logic
Hey everyone,I’m working in Triple Minds and I’m working on a Candy AI Clone project like this. It’s been exciting so far, but I’ve run into a problem with the AI’s response logic. Sometimes the AI gives unrelated answers or repeats itself, even thou...
Resolved! AI search via script
How can we trigger AI Search from script against a search profile?I found "AISASearchUtil" but there is no API document available, and this article says not to use it for production purpose.
AI Search for CMDB
Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...
Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Resolved! How to Identify Top 5-10 User Search Queries in Global Search (ESC) using AI Search
Hi Experts,I am working on a dashboard to analyze user search behavior and would like to retrieve the top 5-10 searched queries from Global Search in ESC.I am aware of the sys_search_event table, but I am unsure how to determine the most searched que...
Run a report on AI Search tables
I'm looking for some input. Is it possible to create reports for AI Search besides those available on the AI Search Analytics dashboard? Specifically, I'd like to be able to query AI Search using the sys_user's department and business_unit for portal...
How to configure AI Search so that it can search for Community.
First, note that my AI Search is already enabled and can search Knowledge, Case, and Catalog Requests. Below, I will share my Community-related configuration. On my portal page, I used the Search Application’s data source and added the data source I ...
