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NOW Assist Resolution Notes - agent names

Hi all,We are currently working towards implementing NOW Assist resolution generation for incidents.  We have noticed that the notes often include the full name (first and second name) of individuals that worked on the ticket.  We don't share full na...

atlawson by Tera Contributor
  • 442 Views
  • 3 replies
  • 0 helpfuls

AI Search issue

Hi,I have an issue in IA search, when i try to search for example adobeacrobat (without space) i didn't get any result, but when i search adobe acrobat with space i have result, did some one know how to fix that. Thank in advance

mouradhadj- by Tera Contributor
  • 754 Views
  • 4 replies
  • 0 helpfuls

Task Intelligence - Training Error

While training a classification solution using task intelligence we are getting an error NSE0029:Failed executing all the model in the multiple model pipeline. The same is working ok on lower instances with the data replicated. Could you please help....

Access Search Preview UI without ais_admin role

Dear community, I am trying to investigate if it's possible to use the Search Preview UI tool without the ais_admin role. We have some knowledge managers that could largely benefit from this tool but they should not have access to any other admin con...

Lorenzo8 by Mega Guru
  • 509 Views
  • 2 replies
  • 0 helpfuls

Task Intelligence Recommendations threshold

Hi all,I would like to set a threshold for Recommendations populated on service operation workspace, based on my trained task intelligence solution. The threshold should be defined to recommend assignment groups with predicted confidence greater than...

HadasD by Tera Contributor
  • 531 Views
  • 1 replies
  • 0 helpfuls