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Measuring success of Predictive Intelligence

wysenk
Tera Contributor

Hi, We have just implemented Predictive Intelligence to predict assignment groups and would like to measure the solution's effectiveness. Other than manually engaging agents and reviewing reassignment data from cases, are there any reports that can be leveraged?
I note that there is a Prediction Results dashboard, but I cannot seem to locate instructions on how to add/change the solution element. 

6 REPLIES 6

Hi Lener,
Which data jobs are required to populate data on PI dashboard?
My OOB PI dashboard is empty.

Lener Pacania1
ServiceNow Employee
ServiceNow Employee

Hi Diksha, the two jobs are below.  We've migrated the PI dashboard to the new Platform Analytics UI, so you need to navigate a bit to find the dependency tree.

 

PI-dashboard jobs.jpg