Can someone give me a detailed definition of what recall means in Predictive Intelligence? I've gone over the docs, blogs, community postings and about the best thing I can find is: Percentage of false positives captured Is that all there is too it? ...
Hi everyone, When changing a field name that is in use as a Facet field, the change is not displayed afterwards in the Facet filter in Service Portal. For example after changing the title of a Knowledge Base, the new title is not shown in the Facet f...
Hi,I trained the Regression solution to predict the Resolve Time of an Incident using Short Description and linked it with the system using the before insert business rule, but I received an error message stating that "applyPredictionForSolution(gr, ...
Hello All,Would be possible to help and answer questions below. I just started exploring AI Search and cannot find info for these questions:1. AI Search indexed source:- how often the indexing happens?- could i temporary turn it off? (how?) - If we h...
Hi all, How update and Training frequency will work in clustering i am not able to understand how it's work and when the first train held the count of record is 1018 and after that i have added 95 new record and the count now is 1113when the retrai...
Hi, I have activated ai search on service portal, Genius card is not showing for knowledge while out of box "Q&A " Is active true. (It is working for catalog item) . Please check below link for better reference: https://docs.servicenow.com/bundle/uta...
When using AI search for Knowledge in the ESC, results for knowledge matches are routed to:esc?id=form&table=kb_knowledge&sys_id=instead of the expected:esc?id=kb_article&sys_id= We have checked our AI Search Results Action Configuration and don't se...
Hi, Facing an issue while creating a new incident for a classification framework in predictive intelligence.How to sort this error message and why it occurs when we use a classification framework.Thanks in advance.
I have a 3rd party tool in my contact center that has its own Help Desk Agent Web App independent of Service Now. We integrate it with multiple external ITSM tools. The Web App also integrates with Service Now for creating Incidents etc using th...
Hi all,I've trained a classification solution on the sn_customerservice_case table to predict case type based on description and short description.On the interaction table, I have a custom field called case type. How can I use the trained solution to...
I am trying to display the 'Category of the Knowledge Article', the 'Knowledge Base Name' and the 'View Count' in the search results that appear on knowledge article cards in AI search. I added these 'Table Fields' to the 'Taxonomy - Knowledge Search...
I have a custom classification Model and would like to integrate it with ServiceNow's Predictive Intelligence.I have been reading the documentation , but could only find usage of some ML API and classes, but no where I could see if there is a way to ...
Hi all!I'm currently trying to use Document Intelligence on a demo instance. After setting up a Use case, defining the fields (keys) and creating a document task with attachments the OCR + AI should take over and start extracting the required fields ...
Hello, I'm trying to train a DocIntel model to recognize table data of Purchase Orders.Using the DemoHub's sample purchase orders which I printed and scanned. I'm able to train them for static data, but not for tables. I always see some weird results...
Hello everyone,I have a requirement to auto assign the assignment group of incident table, using short description in predictive intelligence.Help me with the steps or business rule / client script script that will trigger. Thanks in Advance!
