When using AI search for Knowledge in the ESC, results for knowledge matches are routed to:esc?id=form&table=kb_knowledge&sys_id=instead of the expected:esc?id=kb_article&sys_id= We have checked our AI Search Results Action Configuration and don't se...
Hi, Facing an issue while creating a new incident for a classification framework in predictive intelligence.How to sort this error message and why it occurs when we use a classification framework.Thanks in advance.
I have a 3rd party tool in my contact center that has its own Help Desk Agent Web App independent of Service Now. We integrate it with multiple external ITSM tools. The Web App also integrates with Service Now for creating Incidents etc using th...
Hi all,I've trained a classification solution on the sn_customerservice_case table to predict case type based on description and short description.On the interaction table, I have a custom field called case type. How can I use the trained solution to...
I am trying to display the 'Category of the Knowledge Article', the 'Knowledge Base Name' and the 'View Count' in the search results that appear on knowledge article cards in AI search. I added these 'Table Fields' to the 'Taxonomy - Knowledge Search...
I have a custom classification Model and would like to integrate it with ServiceNow's Predictive Intelligence.I have been reading the documentation , but could only find usage of some ML API and classes, but no where I could see if there is a way to ...
Hi all!I'm currently trying to use Document Intelligence on a demo instance. After setting up a Use case, defining the fields (keys) and creating a document task with attachments the OCR + AI should take over and start extracting the required fields ...
Hello, I'm trying to train a DocIntel model to recognize table data of Purchase Orders.Using the DemoHub's sample purchase orders which I printed and scanned. I'm able to train them for static data, but not for tables. I always see some weird results...
Hello everyone,I have a requirement to auto assign the assignment group of incident table, using short description in predictive intelligence.Help me with the steps or business rule / client script script that will trigger. Thanks in Advance!
If I create a report of type "List" and place it on a Dashboard, then it will be initially collapsed. The viewer must click the "Expand all groups" icon to see the details. Is there a way to configure the report so that it is initially expanded?
Hello - I've seen similar posts from others in the community but the answers within them haven't solved my seemingly very similar issue. When clicking on a case AI search result, the actual record loads on the 'sn_customerservice_case' table in the f...
We have observed that multiple entries have been created in the Predictor Results table (ml_predictor_results) for the same Source ID record (e.g., Change Request record). In one case, we have 137 predictor result records associated with the same sou...
In San Diego, we introduced the concept of the Global and Language Fallback in AIS. You can configure AI Search to apply a global fallback locale to user searches. When you enable this option, AI Search matches records in the language from the Now Pl...
Hi,I'd like to better understand the impact of mapping, for example, the "Description" field to the text index, and the "Short description" field to the title index. I've read the Field settings docs, which touch on this subject, but it's still kind ...
Hello all, As i browsed the community, i didn't find a solution to this,We enabled ai search and set it up correctly, it works fine,But we have an issue, where we are in the portal, and want to look for a catalog item with the 3 first characters, ai ...
