The Issue Auto Resolution for HR application uses artificial intelligence (AI) to provide near real-time responses to your employee's routine inquiries. By using the Issue Auto Resolution for HR application, your employees can ask for help through re...
Issue Auto Resolution uses ITSM Virtual Agent to proactively resolve incidents through a conversation on the user's preferred chat channel. Proactively deflect common ITSM incidents to ITSM Virtual Agent. Initiate a conversation with an end user afte...
Hi, I need some help with my setup for PI. Thank you in advance !When I run a test , it shows me - Unable to predict. message.Here is the backgroundI have loaded a 13k incident record and created a solution to predict Category based on Short Descript...
Hi, Post upgrade to Utah everytime there is matching suggested result for catalog item opening which will take to form view instead of catalog item view, please see screenshots, Kindly help. Form view : Should be this view: Regards...
Hi all, I created a use Case in Document Intelligence where I created flows(Process Task flow and Extraction flow) using Integrations tab.when I run Process Task flow we are able to see task getting created and coming for user validation.Once user tr...
Looking for some suggestions on searching for key terms within journal fields.I'm trying to search for incidents containing the word 'datahub' - which is straightforward; but, some users may type 'data hub' too, and i don't want to miss those results...
Hello Good Day! I have been facing this issue, And I have created a custom topic by integrating an OOB topic (AI search) using topic block, wherein my results aren't been returned, also had a test with the Action Flow, the results are been produced, ...
I have created a new Predictive intelligence model from workbench to predict Configuration Item for incoming incidents. We decided to apply this only for certain CI's so I have applied some filters to train on only those CI's. Net automation %79 whic...
We have enabled language translation and AI search in our instance. I have activated few languages manually in sys_languages table, instead of activating language packs. This is because we have language packs available for limited number of languages...
Hi all, In Employee Service Central portal (ESC), we are using AI search as a search engine. In this we are facing one glitch that, when we searched the retired knowledge article it is appearing in the portal but as per the configuration it should no...
Good morning!new to Predictive intelligence and was trying to figure out what PI solution to would used if you have 2 definitions with active solutions that have conditions that matches.will it evaluate scoring in both and pick the highest?
Good afternoon, We are in the early stages of starting to use Document Intelligence. While creating a use case, we noticed that there is a need to specify a target table to store the extracted values, such as: Account number, Service Address, Invoice...
Hi everyone, I'm new on the journey to discover power of Automation Engine and I'm trying to practice the Document Intelligence Tool.Following the document intelligence solution and documentation, after configuring use case - keys, ..etc.. based on ...
Can someone give me a detailed definition of what recall means in Predictive Intelligence? I've gone over the docs, blogs, community postings and about the best thing I can find is: Percentage of false positives captured Is that all there is too it? ...
