I have created a new Predictive intelligence model from workbench to predict Configuration Item for incoming incidents. We decided to apply this only for certain CI's so I have applied some filters to train on only those CI's. Net automation %79 whic...
We have enabled language translation and AI search in our instance. I have activated few languages manually in sys_languages table, instead of activating language packs. This is because we have language packs available for limited number of languages...
Hi all, In Employee Service Central portal (ESC), we are using AI search as a search engine. In this we are facing one glitch that, when we searched the retired knowledge article it is appearing in the portal but as per the configuration it should no...
Good morning!new to Predictive intelligence and was trying to figure out what PI solution to would used if you have 2 definitions with active solutions that have conditions that matches.will it evaluate scoring in both and pick the highest?
Good afternoon, We are in the early stages of starting to use Document Intelligence. While creating a use case, we noticed that there is a need to specify a target table to store the extracted values, such as: Account number, Service Address, Invoice...
Hi everyone, I'm new on the journey to discover power of Automation Engine and I'm trying to practice the Document Intelligence Tool.Following the document intelligence solution and documentation, after configuring use case - keys, ..etc.. based on ...
Can someone give me a detailed definition of what recall means in Predictive Intelligence? I've gone over the docs, blogs, community postings and about the best thing I can find is: Percentage of false positives captured Is that all there is too it? ...
Hi,I trained the Regression solution to predict the Resolve Time of an Incident using Short Description and linked it with the system using the before insert business rule, but I received an error message stating that "applyPredictionForSolution(gr, ...
Hello All,Would be possible to help and answer questions below. I just started exploring AI Search and cannot find info for these questions:1. AI Search indexed source:- how often the indexing happens?- could i temporary turn it off? (how?) - If we h...
Hi all, How update and Training frequency will work in clustering i am not able to understand how it's work and when the first train held the count of record is 1018 and after that i have added 95 new record and the count now is 1113when the retrai...
Hi, I have activated ai search on service portal, Genius card is not showing for knowledge while out of box "Q&A " Is active true. (It is working for catalog item) . Please check below link for better reference: https://docs.servicenow.com/bundle/uta...
When using AI search for Knowledge in the ESC, results for knowledge matches are routed to:esc?id=form&table=kb_knowledge&sys_id=instead of the expected:esc?id=kb_article&sys_id= We have checked our AI Search Results Action Configuration and don't se...
Hi, Facing an issue while creating a new incident for a classification framework in predictive intelligence.How to sort this error message and why it occurs when we use a classification framework.Thanks in advance.
I have a 3rd party tool in my contact center that has its own Help Desk Agent Web App independent of Service Now. We integrate it with multiple external ITSM tools. The Web App also integrates with Service Now for creating Incidents etc using th...
