Model couldn’t finish training because of a configuration or network error in Task Intelligence

[Community Alums]

Hi,

we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting  Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setup and launch it again, " while train the model. even we have added required roles and enabled properties and added data without empty fields. please help me for this issue.

Thanks!

[Bex]

HI, we are facing the same issue, did you get yours resolved?

[Brian Bakker]

@Bex 

Please check KB0827732. This error is usually caused when the system property "glide.shared_service_scheduler.url" is left blank on the instance. Update the system property value to "https://sncmlscheduler.service-now.com/" and re-train the model. If the issue persists, let me know.

Regards,

Brian

[sai yashaswini1]

@Brian Bakker Thank you so much, now it's working😊

[Gsada]

HI @Brian Bakker 

In my instance alredy the property "glide.shared_service_scheduler.url" was set to "https://sncmlscheduler.service-now.com/" , But still I am getting the same error message, Could you please help on this, Thanks