Hi All,
1) We have a use case on the personalization based on specific user profile information like Sector, Country to present relevant search results (KB Articles) in ESC Portal.
We did configure with AI Search - Search Profile - Result Improvement Rules – Boost Actions.
For Sector, this is how I configured and got the expected search results.
2) For Country, this is how I configured and do not see the expected results or no change in the result even after configuring it.
Created a custom field in Knowledge Article table,
And here is the mapping that I have done.
Not sure why this does not work.
3) Also, we already have a list type custom field for country in Knowledge table which has the label and values as full country name and not the ISO codes like country code in user table. How can I achieve this requirement?
4) I have a question, can't we create a new field in User Table for Country and use this custom field by creating a choice in Matches the Searcher's field? I tried this way, but this is not working and no change in the search results.
Any lead on this would really help us achieve the requirement.
Thanks in advance!
Kind regards,
Amulya Bachu
