Hi, I'm attempting to customize our fallback topic for Virtual Agent and we'd like to give user's the option to search through our knowledge and catalog items. I've built out the flow and have used the AI Search topic block as seen below, however whe...
Hi Community Team, when we search for keyword as "Virtual Wall" in global search bar on CSM portal once we submit, then after that's navigate or access to exact below page and in that page we need knowledge articles, catalog items, and announcements ...
Hello Community, I cannot see Custom LLM option for provider field(please refer attached image). I have admin access too. I updated most of now assist plugins and gen ai plugins. Table name - sys_generative_ai_model_config.list I dont understand what...
Hello. I'm looking into possible uses of PI. I know that ServiceNow has a few use cases listed but I'm interested in learning how other people are using PI.
Hi All,I am trying to train a PI solution for classification but I am getting this error: This is with a fresh install and the solution definition OOTBHas anyone seen this before? Any suggestions? Thanks for reading
Hi Folks , In one of my requirement , I have to fetch the data from a PDF file and have to set that data to caller field on incident I have this caller name available in PDF file but once I m creating a record on incident table using document intell...
We are interested in moving to AI Search and replace a customer-facing search engine, but there seems to be limitations I hope I can solve for. Example: we use ServiceNow Community, and the Questions and Answers of a single post are separate tables. ...
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
Hi all, we've been working on implementing virtual agent with NLU onto our service portal, but are running into an issue with AI search when NLU is enabled. When our NLU thinks an utterances matches a topic, it asks the user to verify, but if you say...
The difference between metas and keywords in knowledge is not clear.I have read all the other articles in the community but I don't know. The lack of clear official documentation on this is even more difficult to understand.I have read all the other ...
Hello! I am working on a use case where I only want to predict similar records within a time frame of an hour or two based off of short description. I have a trained solution on around 100k records, but I only want to predict off of and return result...
I am using the incident table on servicenow to use as training dataset for predictive intelligence. The model seems to be having issues predicting some categories based on incident table dataset as the records in the training dataset are not balanced...
Hi, I am looking to build a matrix of various skills and how many 'assists' each one uses, has anyone found this information? I thought I would be able to determine this using the Subscription Management modules for Now Assist as detailed in the ...
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
