Hi,I have a genius result configured to display in the Service Portal which links to an external site but it is not displaying the 'view' button on the genius result so it is unable to be clicked. I have another genius result configured which is exac...
Hi All, I have an issue with the catalog item, where some users are able to see it , on clicking "search", they are not able to access the record.i did check the "available" and "not available" for , it seem to work fine .Attaching the images for ref...
Hi All ,The facets for the ai search in ui 16 , csm , sow are set . they are around 116 facets for each workspace and ui 16 . But now i want that the maximal URL length does not exceeded when selecting all available facet filter . Can anyone please g...
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
Hi ServiceNow community! I am currently trying to improve our related search feature in our incident forms for similar resolved incidents. When testing my similarity solution in the predictive intelligence view I can test the solution with both the s...
In order to increase incident deflection I'm looking into AI Search and specifically Genius Results to direct users to known solutions. My understanding of this (correct me if I'm wrong) is that I can train an NLU model on company-specific intents an...
Using search sources with the same indexed source, but with different filtering conditions, a strange phenomenon occurs after performing the search. Instead of displaying according to their respective filtering conditions, the second source uses the ...
Hi, I'm attempting to customize our fallback topic for Virtual Agent and we'd like to give user's the option to search through our knowledge and catalog items. I've built out the flow and have used the AI Search topic block as seen below, however whe...
Hi Community Team, when we search for keyword as "Virtual Wall" in global search bar on CSM portal once we submit, then after that's navigate or access to exact below page and in that page we need knowledge articles, catalog items, and announcements ...
Hello Community, I cannot see Custom LLM option for provider field(please refer attached image). I have admin access too. I updated most of now assist plugins and gen ai plugins. Table name - sys_generative_ai_model_config.list I dont understand what...
Hello. I'm looking into possible uses of PI. I know that ServiceNow has a few use cases listed but I'm interested in learning how other people are using PI.
Hi All,I am trying to train a PI solution for classification but I am getting this error: This is with a fresh install and the solution definition OOTBHas anyone seen this before? Any suggestions? Thanks for reading
Hi Folks , In one of my requirement , I have to fetch the data from a PDF file and have to set that data to caller field on incident I have this caller name available in PDF file but once I m creating a record on incident table using document intell...
We are interested in moving to AI Search and replace a customer-facing search engine, but there seems to be limitations I hope I can solve for. Example: we use ServiceNow Community, and the Questions and Answers of a single post are separate tables. ...
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
