Predict Assignment Groups as Info message using Predictive Intelligence

[Vinit6]

Hi All,

We are configuring Predictive Intelligence in our project. We have configured the classification solution with input value as configuration item and output value as assignment group When we test the solution and increase the Top N value to 3, the testing solution  shows top 3 results. We have a similar requirement. Our requirement is to show top 3 predicted assignment group in the incident form as the info message and not to auto- populate the assignment group.   How can we achieve this. Quick response will be highly appreciated as this is urgent.

Please find the attached test result for reference.

Regards

Vinit

[Dominik Simunek]

I believe you will need scripting for this. I searched ahortly and there is API available (e.g. ClassificationSolutionVersion and method predict) that seems to give you what you need. Then you could have a Client Script to call server Script Include that returns the predicted values and prints them on the form.

However, consider also Task Intelligence for ITSM. That should be easy to setup for Service Operations Workspace and it can also suggest value. I know it is not exactly what you want as it suggest only one value as far as I know, but you do not need to build it anything on your own.