Dear Team, I have been working on developing a Noise and Non-Noise PI classification model for our alerts records. However, I have encountered an error during the training process. I would appreciate assistance in understanding and resolving this i...
Hello, I'd like to suggest something regarding the AI Capability of ServiceNow. It is widely acknowledged that LLMs represent both the future and, to an extent, the present. However, the current NowLLM is not equipped to meet industry-specific needs...
Hello everyone,I am new to ServiceNow and Document Intelligence.Working on a use case where I need to extract the Fields from PDFs and use the extracted value in other application.Hence attempting to use DocIntel (to extract the fields) and RPA Studi...
Let's consider an application that handles mobile SIM prepaid recharges or postpaid bill payments.If I intend to provide the application's data and codebase to an LLM model, what additional inputs could be useful? I aim to generate playbooks in YAML ...
Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
Hi everyone, I would like to get a url parameter of the search results page and pass it from the search results page to the resulting url when clicking a search result so that this url parameter can be used for further processing on the appropriate p...
When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: ""Sorry, you can't login with this ServiceNow ID - Please make sure that your ServiceNow ID uses the same email address you cur...
Hello Experts, How can we increase the max_token size for openAI 3.5 turbo in Generative AI Controller ?I've found a table : sys_generative_ai_model_config and set the max tokens to 4096. Still while generating content from flow designer, its only ge...