I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...
Hello Experts, Is there a way to show the catalog items first and then Knowledge articles under "All" tab in AI search result page?Currently, the knowledge articles results are displayed first and then the catalog items are displayed. Thanks,Arun
I am migrating our PI solution definitions to PI workbench and the final guided step is "integrate a model". What does that actually mean/do? I've already "integrated" a model but I have not seen any changes and docs have not been helpful.
When doing a search on the employee portal, the suggested result has a different (default?) icon. We would like to make this a shopping cart to match the other search results. According to this (How to change the item icons in the search results on p...
I'm working on enabling predictive intelligence on some of our incoming incidents reported. However, there are instances where the category may be set already on incident submission. After incident creation/submission the classification solution then...
Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding? I have added a synonym to an AI search dictionary:Term: pcardPayload: [...
It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...
Hi Simple question - although the synonyms are bi-directional, is there anyway to force them to work unidirectionally. This would be handy for working on items that are within categories (without this information needing to be explicitly stated in a...
Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...
Hello, Is really AI Search Synonyms the only way to give some shortcuts to the AI search? I need to enter some shortcuts or abbreviations to AI search then I need to get the related search results. without giving any synonyms, the above question is ...
We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...
We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
At the user check in or at the interaction level to decide or via web check in to decide on whether is this a inc or req ??? I searched and nothing of this sort
Need to know configuration of UXF Client action or script, to get variable field auto field on catalog item form open from search result action. currently, its navigating to catalog item form but user has to manually select software name to be downlo...
