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Resolved! Reporting on sn_piwb_itsm_conte_dbv database views

I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...

qprinsloo by Mega Sage
  • 805 Views
  • 4 replies
  • 2 helpfuls

What does "integrate a model" actually do

I am migrating our PI solution definitions to PI workbench and the final guided step is "integrate a model". What does that actually mean/do? I've already "integrated" a model but I have not seen any changes and docs have not been helpful. 

AR16 by Tera Expert
  • 452 Views
  • 1 replies
  • 1 helpfuls

Icon on Suggested Result

When doing a search on the employee portal, the suggested result has a different (default?) icon. We would like to make this a shopping cart to match the other search results. According to this (How to change the item icons in the search results on p...

Resolved! AI Search Synonym not recognized

Hello! My understanding of synonyms is that they are bi-directional, so regardless of which term is searched, the results should be the same. Is that the correct understanding?   I have added a synonym to an AI search dictionary:Term: pcardPayload: [...

Kristin J by Mega Sage
  • 1870 Views
  • 5 replies
  • 3 helpfuls

Resolved! Search Results Clicked Not Populating

It seems that we're not seeing what users are clicking on within AI Search. I've included a couple screenshots of examples. In both examples the first result was clicked. In this first example I searched and clicked on the first result which was a kn...

article_search_click.png user_search_no_click.png
ncanada by Tera Contributor
  • 1362 Views
  • 1 replies
  • 1 helpfuls

Resolved! Synonyms - making them unidirectional

Hi  Simple question - although the synonyms are bi-directional, is there anyway to force them to work unidirectionally. This would be handy for working on items that are within categories (without this information needing to be explicitly stated in a...

Bish Khan by Tera Contributor
  • 680 Views
  • 1 replies
  • 0 helpfuls

External Content search setup

Hi all, We're working on a project now that would extend AI Search to index external systems to pull the content from several sources into SN. I've read the community articles available that talk about how to do it, but wanted to see if there was any...

Resolved! Task Intelligence

We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...

Anvesh2 by Tera Contributor
  • 1394 Views
  • 1 replies
  • 1 helpfuls

Task intelligance

We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.How to rollback/stop a model predicting the values.Ex: We have aModel-A t...