Hi all, when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my P...
My genius AI result page is working as expected, and the People search shows the people card as expected, but I was requested to change the action when you click on the user email or when you click on the user manager, is that possible? What are the ...
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change
Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool. I followed the guide presented on this video Everything was configured as showed on the video, including a related table (with k...
Hello Team, I am new to Document Intelligence, and wanted to know if we can upload Microsoft Word Document (.docx) file in DocIntel.Also I have 2 types of files, one in tabular format and one in simple text. The accuracy in tabular format is correct ...
Hello, We are experiencing "AclLateBindingResponseFilter" error on our environment after we have enabled the AI SEARCH.But we are not able to troubleshoot what is this error mean.Does someone have any idea how i can resolve this?levelmessagesourceEr...
Is there a way to make a custom fields available as an AI Search Trigger? Our user profiles have a field indicating which business unit they are apart of. Being able to us this field would allow greater search personalization.
I'm looking for a service to enrich business account records with phone contact information. Can anyone recommend a service that can integrate with ServiceNow and enrich those records with the contact information? thank you
Hello all, I am using the OOB Facet Results Search Filter with AI search.When two or more facets are selected no results are shown.Is there a configuration for letting me select multiple facets and view the filtered results? Also, as shown below, whe...
Hello,I am trying to set up and run a model in task intelligence. This model is erroring out. I have tried changing input/output fields but its the same error each time. Is there a place to see what the exact error is? How do you solve this error...
Hi, I requested an AI search two days back, and it's still not activated. Can Someone please help? Here is my instance: https://dev195999.service-now.com/ Thanks,Pavan.
Hello, I have a question regarding AI Search. We currently have it installed for our Service Portal but now our Knowledge Portal which cause discrepancy in results depending on where you search. Can AI Search be installed on the Knowledge Portal? ...
I have created 3 models to predict category, configuration item, and Assignment group for incoming Self-Service incidents and are then leveraging flows to take action on incoming incidents. This is all working as intended and focus has now shifted to...
Hello Experts, Is there a way to show the catalog items first and then Knowledge articles under "All" tab in AI search result page?Currently, the knowledge articles results are displayed first and then the catalog items are displayed. Thanks,Arun
I am migrating our PI solution definitions to PI workbench and the final guided step is "integrate a model". What does that actually mean/do? I've already "integrated" a model but I have not seen any changes and docs have not been helpful.
