Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
Hi everyone, I would like to get a url parameter of the search results page and pass it from the search results page to the resulting url when clicking a search result so that this url parameter can be used for further processing on the appropriate p...
When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: ""Sorry, you can't login with this ServiceNow ID - Please make sure that your ServiceNow ID uses the same email address you cur...
Hello Experts, How can we increase the max_token size for openAI 3.5 turbo in Generative AI Controller ?I've found a table : sys_generative_ai_model_config and set the max tokens to 4096. Still while generating content from flow designer, its only ge...
Does anyone know if there is a way to change the summary with AI Search results? The customer is looking to show the first 2500 characters of the article (like we do in Zing) instead of the phrase concerning the search term.
Hello everyone, does anyone know how to redirect to the kb_article_view of the suggested and recently viewed article in the search bar using AI search? When I click the suggested article in the search bar it redirects to the form where you can edit t...
I have a ServiceNow Custom Scoped application that implements Incident and Change Management functionalities by inheriting those tables as a new scoped application table. I have a requirement where the clients would like to see the solution of incide...
Hi, we have a business requirement to change the icon that displays in the genius result box in AI Search. We successfully changed the icon to differentiate between indexed sources but cannot see how to do it specifically for genius results. I've att...