Hello everyone, I have created a similarity solution and tested it, and it is active. It involves simply showing similar incidents to the agent. I see that the results are optimal in the solution tests, but when I create a new incident, I do not see ...
Hi all, I want to configure Now Assist summary card in Configurable Workspace likewise shown below in the image as it is configured in Service Operation Workspace (SOW). How can I configure same AI Summary card in custom workspace?
Hi All,My team has just implemented PI for reassigning assignment group based on short description. The records we're targeting are incidents and requests created from 2 specific much-used catalog items. We've specified a confidence level of 70%. Ove...
Hi, We got an issue where an user was not able to see search function in next experience UI. What role is required for a user to be able to use AI search function in next experience UI. We are now in vancouver. Any advise would be helpful Harsha Pap...
Hello: I am trying to configure and train the Similarity model in my PDI to find similar projects (SPM). I've downloaded/updated the plug-ins and created the minimum number of project records. As you can see from image there are no progress bars. QUE...
Hi all, when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my P...
My genius AI result page is working as expected, and the People search shows the people card as expected, but I was requested to change the action when you click on the user email or when you click on the user manager, is that possible? What are the ...
Predict intelligent is prediction but not assigning ticket after being trained. I am not sure what to check and change
Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool. I followed the guide presented on this video Everything was configured as showed on the video, including a related table (with k...
Hello Team, I am new to Document Intelligence, and wanted to know if we can upload Microsoft Word Document (.docx) file in DocIntel.Also I have 2 types of files, one in tabular format and one in simple text. The accuracy in tabular format is correct ...
Hello, We are experiencing "AclLateBindingResponseFilter" error on our environment after we have enabled the AI SEARCH.But we are not able to troubleshoot what is this error mean.Does someone have any idea how i can resolve this?levelmessagesourceEr...
Is there a way to make a custom fields available as an AI Search Trigger? Our user profiles have a field indicating which business unit they are apart of. Being able to us this field would allow greater search personalization.
I'm looking for a service to enrich business account records with phone contact information. Can anyone recommend a service that can integrate with ServiceNow and enrich those records with the contact information? thank you
Hello all, I am using the OOB Facet Results Search Filter with AI search.When two or more facets are selected no results are shown.Is there a configuration for letting me select multiple facets and view the filtered results? Also, as shown below, whe...
Hello,I am trying to set up and run a model in task intelligence. This model is erroring out. I have tried changing input/output fields but its the same error each time. Is there a place to see what the exact error is? How do you solve this error...
