Predictive Intelligence - Clustering is showing error
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03-17-2025 05:13 AM
Hi @Brian Bakker
Couple of weeks before we tried to work on PI with our sub-prod instance (dev) and it was working fine after updating the system property [glide.shared_service_scheduler.url] is be set to "https://sncmlscheduler.service-now.com/" and also ensured the user "sharedservice.worker" is active as per your previous responses.
It was working fine for few days, but now we are getting this error again "Configuration OR Network Error" or a timeout error". When I review the logs it shows as below and sys properties looks as above
(Request not sent to uri= https://sncmscheduler.service-now.com/api/sn_service_request/job : java.net.UnknownHostException: sncmscheduler.service-now.com. Solution ID: 7359ac122b1462907cecfb825e91bff5)
Please assist if we are missing to update any other system properties as expected/how to handle this issue.
Many Thanks!
