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Predictive Intelligence- Create a UI action for similar incidents

poonamv
Tera Contributor

‎07-29-2025 01:45 AM

Hi All,

 

Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output.

 

Thanks,

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2 REPLIES 2

GlideFather
Tera Patron

‎07-30-2025 02:21 AM

Hi @poonamv 

 

what do you mean Similar Incident UI Action?

 

Please provide more details what is your ambition..


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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poonamv
Tera Contributor

‎07-31-2025 01:08 AM

Hi @GlideFather ,

I want to add new choice "Similar incidents" in Agent Assist search of SOW. I want to enable agents to use predictive intelligence. I have created a solution definition for Similarity model. But
but how would I display the results on the current incident?

Any help is appreciated. 

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