Predictive Intelligence- Create a UI action for similar incidents

[poonamv]

Hi All,

Has anyone implemented the Similar Incidents UI action based on Predictive Intelligence output.

Thanks,

[GlideFather]

Hi @poonamv 

what do you mean Similar Incident UI Action?

Please provide more details what is your ambition..

[poonamv]

Hi @GlideFather ,

I want to add new choice "Similar incidents" in Agent Assist search of SOW. I want to enable agents to use predictive intelligence. I have created a solution definition for Similarity model. But
but how would I display the results on the current incident?

Any help is appreciated.