servicenow ai agents

[aliurrahman]

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

[Bhuvan · Accepted solution]

@aliurrahman 

You can start with below Now Learning courses

https://learning.servicenow.com/lxp/en/now-platform/ai-agents-configure-ai-agents?id=learning_course...

https://learning.servicenow.com/lxp/en/now-platform/ai-agents-build-an-ai-agent?id=learning_course_p...

https://learning.servicenow.com/lxp/en/now-platform/ai-agents-ai-agent-administration?id=learning_co...

https://learning.servicenow.com/lxp/en/now-platform/ccl2499-k25-lab-configure-ai-agents?id=learning_...

Go through below ServiceNow AI Academy Playlist

https://www.youtube.com/watch?v=tv3yqlmgSSw&list=PLkGSnjw5y2U407_1UQQaVVrD13-MFi5ia

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Community Alums · Accepted solution]

Hi @aliurrahman 

Start with the Basics:
Begin with the Introduction to Agentic AI course to understand the fundamentals of AI agents and their role in ServiceNow.
https://learning.servicenow.com/lxp/en/general/introduction-to-agentic-ai?course_id=3b88f87b976f5e90...


Deep Dive into Now Assist AI Agents:
Enroll in the Now Assist AI Agents Deep Dive course to explore advanced features and functionalities.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

Hands-On Practice:
Utilize the Agentic AI Development Guidelines and Use Cases to gain practical experience by working on real-world scenarios.
https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...


Certification Preparation:
Prepare for the Agentic AI Micro Certification to validate your skills and knowledge in AI agents.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...


Here are some videos that can help you learn about ServiceNow AI Agents:
https://www.youtube.com/watch?v=wzu8M9nlwsI
https://www.youtube.com/watch?v=-DzGZDjiYJs

Thanks & Regards, 
Muhammad Iftikhar 

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