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servicenow ai agents

aliurrahman
Tera Contributor

i want to learn ai agents in serviceNow. What is the path to learn? any recommended course to master it and hands on with real world use cases?

2 ACCEPTED SOLUTIONS

M Iftikhar
Giga Sage

Hi @aliurrahman 

Start with the Basics
:
Begin with the Introduction to Agentic AI course to understand the fundamentals of AI agents and their role in ServiceNow.
https://learning.servicenow.com/lxp/en/general/introduction-to-agentic-ai?course_id=3b88f87b976f5e90...


Deep Dive into Now Assist AI Agents:
Enroll in the Now Assist AI Agents Deep Dive course to explore advanced features and functionalities.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

Hands-On Practice:
Utilize the Agentic AI Development Guidelines and Use Cases to gain practical experience by working on real-world scenarios.
https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...


Certification Preparation:
Prepare for the Agentic AI Micro Certification to validate your skills and knowledge in AI agents.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...


Here are some videos that can help you learn about ServiceNow AI Agents:
https://www.youtube.com/watch?v=wzu8M9nlwsI
https://www.youtube.com/watch?v=-DzGZDjiYJs


Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.



View solution in original post

5 REPLIES 5

M Iftikhar
Giga Sage

Hi @aliurrahman 

Start with the Basics
:
Begin with the Introduction to Agentic AI course to understand the fundamentals of AI agents and their role in ServiceNow.
https://learning.servicenow.com/lxp/en/general/introduction-to-agentic-ai?course_id=3b88f87b976f5e90...


Deep Dive into Now Assist AI Agents:
Enroll in the Now Assist AI Agents Deep Dive course to explore advanced features and functionalities.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...

Hands-On Practice:
Utilize the Agentic AI Development Guidelines and Use Cases to gain practical experience by working on real-world scenarios.
https://www.servicenow.com/community/in-other-news/agentic-ai-ai-agent-development-guidelines-and-us...


Certification Preparation:
Prepare for the Agentic AI Micro Certification to validate your skills and knowledge in AI agents.
https://learning.servicenow.com/lxp/en/now-intelligence/agentic-ai-executive-micro-certification-lea...


Here are some videos that can help you learn about ServiceNow AI Agents:
https://www.youtube.com/watch?v=wzu8M9nlwsI
https://www.youtube.com/watch?v=-DzGZDjiYJs


Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.