ServiceNow Store logon error and the Now Assist for IT Service Management (ITSM)

jason-miles
Giga Contributor

‎04-10-2024 03:59 AM

When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: 

 

""Sorry, you can't login with this ServiceNow ID -  Please make sure that your ServiceNow ID uses the same email address you currently use to login to Now Support. ""

 

 

I am using a Developer instance. Is it possible to install the  (NOW Assist for ITSM) plugin with the ServiceNow store?

 

My developer instance: https://dev249008.service-now.com

 

The Admin panel for NOW Assist redirects me to the NOW store with message "You’ll now be redirected to the ServiceNow Store, which will open in a new browser tab."

 

 

 
Preview file
286 KB
0 Helpfuls
  • 640 Views
2 REPLIES 2

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

‎04-10-2024 05:59 AM

 Hi, 

Unfortunately, you cannot use any of the Now Assist features in a developer instance. As of today, there are no "test it out" capabilities for the general public. 

0 Helpfuls

Richard Hine
Tera Guru
Tera Guru

‎04-10-2024 07:51 AM

Jason,

 

You can't install or use NowAssist in developer instances, it can only be enabled in specified demo instances. If you wanted to get hands on with it, you can take the NowLearning implementer path for NowAssist ITSM; the lab instance has it configured for use.

 

Hope this helps,

 

Richard

0 Helpfuls