Knowledge blocks in AI Search
Is there a way to have the knowledge article show up as a result if your search matches what is in the body of the knowledge block? Not as it's own result but the article itself.
Forum Posts
Clustering of 1.5 lakhs external records
I am facing difficulties in clustering data. I have some 1.5 lakhs records which I have uploaded by creating custom table and transform map to target table by matching the data types in each table. When the count of the records were less approx. 5000...
Resolved! Getting Configuration or Network Error in Document intelligence
I am trying to use Document Intelligence in my PDI but while processing it is giving Configuration or Network error and also not setting the Is processed field of Document Task to True. Solution Properties value in ml_solution table Any inputs are r...
Darshan Hiranandani : Testing Incident Categorization Model on Incident Form in ITSM: How to Do It?
Hello Team,I'm Darshan Hiranandani, currently working on the Intelligence for ITSM module and would like to test the Incident Categorization Model on an incident form. Can anyone guide me on the best approach for validating this model within the form...
Task Intelligence Autofill
I'm seeking insight into the 'Autofill' feature within Task Intelligence. The various demos of Task Intelligence show how Autofill can be used to automatically populate a field value while an agent creates an Incident in Service Operations Workspa...
Darshan Hiranandani : Issue with Testing Model After Successful Training: 401 and 404 Errors
Hi everyone,I’m Darshan Hiranandani, encountering an issue after successfully training a model in my system. While the training appears to complete without any problems, when I try to test the solution, it fails to return any results. The total recor...
Seeking Advice: Accessing AI Search Analytics Dashboard
Hi ServiceNow Community,We're implementing daily monitoring using the AI Search Analytics Dashboard, but we want to avoid granting configuration access to the monitoring personnel. Ideally, they should only have access to view the dashboard and some ...
Portal Ai search Suggestions Issue
Hi, I am having a major issue with Portal Ai search after upgrading to tokyo , I cant narrow down the root cause. once you search a specific catalog item, it displays the results in the suggested and once you clicked, the catalog item is opening in...
ai search result card layout modification
Hello Team,Need help in modifying the ai search result card layout can anyone please guide me to enlarge and modify the open in new tab button as shown in the below image. i have tried modifying the view template in evam definition.please guide ways ...
AI Search: Xanadu features
We are preparing to upgrade to Xanadu. I have two questions regarding AI search in Xanadu. 1) Will the knowledge category filter be available as a hierarchical list (as it was in Zing), instead of a flat list? We want to show the list of knowledge ...
Where Should Your Company Start With GenAI?
GAI Insights is the world's leading GenAI analyst firm serving innovative AI Leaders and AI vendors. We offer a daily GenAI news show, a weekly Learning Lab, an annual conference, a Corporate Buyers Guide to GenAI Enterprise Software and other produ...
Document Intelligence on PDI?
I've seen somewhere that apparently you can't use Document Intelligence on your PDI. I have been able to install the module (Document Intelligence and Document Intelligence Admin) but document processing keeps on failing on me regardless. I'd just li...
Predictive Intelligence Error - 404: Prediction Failed with error
Why do I sometimes get as below:404: Prediction Failed with error: TypeError: Expected argument of type object, but instead had type undefined. Please contact Support for Additional Assistance Because if I retrigger the framework for the same record,...
Predictive intelligence - How to deal with masked\Different data in Subprod
Hi All, I am working in an environment where ticket data is not cloned to sub prod environments. And its not likely we could win a case to get 10,000 partial records pushed to subprod.So how do we deal with wanting to look at PI and training models? ...
Predictive Intelligence Classification
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
