how to test incident categorization model on incident form
In the task Intelligence for ITSM module How can I test the Incident categorization model on the incident form
Forum Posts
Issue Related to cluster definition in predictive intelligence
I created on cluster in cluster definition. we have training frequency field in that page, for that i add every 1 day choice ,but i am unable to herehear can see only four choicesbut hear i added 5 choices
Now Assist for GRC: Risk Management?
Is there a Now Assist for any of the GRC Applications in the pipeline? Or can you utilise the Now Assist for ITSM and reconfigure it to work for GRC? Looking in particular for a Now Assist for Risk Events. Or would I have to use Now Assist for Creato...
Stopword list not working predictive intelligence clustering
Hi all, I am currently working on a clustering solution for incidents. However many of our incident content is generated through templates, which causes my clustering solution to register the template texts as clusters. Problem: The stopword list I a...
Incident Assist Activated, yet "There was an error summarising your Incident"
Now Assist for IT Service Management (ITSM) Implementation BootcampHaving enabled the ITSM Assist console and installed ITSM Incident Assist plugin and activated skills for "Incident Summarization" and "Resolution Notes Generation", when creating a...
Create Client script from script include and rest API
Hi All, Use case - Populate the prediction result (assignment group) in field message when short description is entered before submitting the form.the approach is i am trying to get the prediction from a PI model in rest api. then create a script inc...
AI Search - NLQ Genius Results Navigation
We recently migrated to AI Search and love it. Now, we are upgrading to XANADU and configuring the AI Search NLQ Genius Results, but am unable to find the answers to these 2 questions:1. Can we configure the navigation action to go the CSM workspace ...
Predictive Intelligence - several questions about the way it works
Hi everyone, I am used to write Python scripts to perform some NLP tasks. I am currently trying Predictive Intelligence, and I have several questions concerning the way it works. PreprocessingHow are handled the following normalization steps ?- Lower...
Before Query Business Rule is not running in AI Search.
I need to borrow some wisdom from you regarding this issue. I'm trying to switch to AI Search from Zing.Reading privileges to knowledge records is handled in our own unique table instead of ACL.(Because the reading privileges are multiplied by factor...
Predictive Intelligence Classification
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
Automating the transfer of a case based on predictions
Context: We are interested in leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system wi...
Predict PI result as a message
Hi Everyone, I have a requirement where -When a agent creates a new incident ticket the prediction result should display as a message instead of auto populating the assignment group. As a agent i want whenever i select a CI in CI field and enter shor...
How to test recommended action for task intelligence models
Configure Additional Fields and Models in Recommen... - ServiceNow CommunityPlease assist with the following: how to test this out after having this configuredand also how to configure recommended action for similar incident modelThank you!
Resolved! How to show Q&A Genius Result answer card in portal and virtual agent
Good day devs!Now Assist in ITSM has been enabled in the instance and all of the available skills were also activated including the Now Assist Q&A Genius Results. What are the possible reasons why the Q&A Genius Result answer card in the portal doesn...
Is it possible to save search filter preferences between sessions in AI search?
I have not been able to find any specific guidance on how to save AI search filters between sessions for when a user is searching the KB. We would like to make it possible for a user to save their filters, so they do not have to reselect them each ti...
