Hi Everyone,We have implemented a Regression solution for the 'Estimated Time to Resolve' (ETTR) field on the case table in ServiceNow. The ETTR card is successfully populated in the workspace, and the prediction is showing a value. However, when a c...
I am trying to learn Now Assist for IT Service Management (ITSM) in PDI, while I try to install from Now Assist Admin> Settings > Plugins it takes me to ServiceNow store website, but in the ServiceNow Store it does not let to login using my ServiceNo...
Hi @Brian Bakker Couple of weeks before we tried to work on PI with our sub-prod instance (dev) and it was working fine after updating the system property [glide.shared_service_scheduler.url] is be set to "https://sncmlscheduler.service-now.com/" and...
Hi All,I am trying to train a classification model based on the incident table using the Predictive Intelligence module. I am facing the following issues.1. NSE0016:Failed to execute component Preprocessor : Schema and number of arrays unequal[ERROR:...
the task is processed and as an output, i am getting empty, as shown in images with no error message can anyone guide me in this
I tried to create the document task by uploading one of the sample invoices I have, but when I tried to open the document in DocIntel, I am unable to open the file in the DocIntel module, Please help me find a way through it
Hi, Do you know Resolution requires field on HR case Table works?I could not have found any information in Docs.I have to explain what field this is and How it works to Process Owners to convince the process change.
Hi,I am looking for foundational requirements that are required before an organization starts to build an AI Search tool for the Service Desk to use for providing support. Do they need a mature knowledge practice in place? Or a strategy in place to...
Hi, I'm new to this DocIntel, I'm trying to use DocIntel to read invoices and after I set up the fields that I wanted to read, I did the attachment etc, then when I goes to the show in DocIntel the fields that I entered showing as category instead f...
What's the search scope for AI search in SOW? I want to know if customized or skip to use some columns, whether it will impact the AI search result? Thanks for any comments/guidance.
We are evaluating AI Search.I have indexed the complete Incident table (indexed source) - I can confirm that all my incidents have been indexed. I have mapped short_description to title, and description to text.I use this indexed source in my Search ...
I want to implement AI search in Virtual agent(VA). So based on that I have enabled AI search for Service portal and also for VA. As per the process, configured the Search application, search profile, created autocomplete suggestions and all required...
I need to display the extracted values of document verification task [sn_doc_processor_extracted_value] in workspace, however the extracted values are stored in table [sys_di_extracted_value], what can I do? BackgroundAccording to guideline, first of...
Hello everyone, I'm following an SN video training, ITSM: Activate and Configure Predictive Intelligence (min 27) (ServiceNow Community), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plu...
