I want to make use of one of our Predictive Intelligence similarity solutions in a script. When I run the script below, I get a list of all " Similarity" type solutions (the legacy type), but none of the "Workflow Similarity" type solutions (the new ...
Hi everyone, I’m working on clustering incidents in ServiceNow using the semantic vectors generated by the AI Search semantic indexing (e.g., based on the short_description or description fields of the incident table). My goal is not to cluster based...
I am experimenting with AI Search, and I want to test the indexing. I have reindexed the Incident table, without any conditions. After indexing, the number of indexed records show: 35 238Looking in the Incident table, there are 36 757 records.Why are...
When the user searches using AI search, the default search results are set to the All Navigation tab. Is there a way to set the search results to show by default in the Knowledge Base navigation tab instead of ALL?
When i search the request number in the employee center its going to the backend. How can i fix it?Same for everthing. If i serach the number.
Hi Everyone,We have implemented a Regression solution for the 'Estimated Time to Resolve' (ETTR) field on the case table in ServiceNow. The ETTR card is successfully populated in the workspace, and the prediction is showing a value. However, when a c...
I am trying to learn Now Assist for IT Service Management (ITSM) in PDI, while I try to install from Now Assist Admin> Settings > Plugins it takes me to ServiceNow store website, but in the ServiceNow Store it does not let to login using my ServiceNo...
Hi @Brian Bakker Couple of weeks before we tried to work on PI with our sub-prod instance (dev) and it was working fine after updating the system property [glide.shared_service_scheduler.url] is be set to "https://sncmlscheduler.service-now.com/" and...
Hi All,I am trying to train a classification model based on the incident table using the Predictive Intelligence module. I am facing the following issues.1. NSE0016:Failed to execute component Preprocessor : Schema and number of arrays unequal[ERROR:...
the task is processed and as an output, i am getting empty, as shown in images with no error message can anyone guide me in this
I tried to create the document task by uploading one of the sample invoices I have, but when I tried to open the document in DocIntel, I am unable to open the file in the DocIntel module, Please help me find a way through it
Hi, Do you know Resolution requires field on HR case Table works?I could not have found any information in Docs.I have to explain what field this is and How it works to Process Owners to convince the process change.
Hi,I am looking for foundational requirements that are required before an organization starts to build an AI Search tool for the Service Desk to use for providing support. Do they need a mature knowledge practice in place? Or a strategy in place to...
Hi, I'm new to this DocIntel, I'm trying to use DocIntel to read invoices and after I set up the fields that I wanted to read, I did the attachment etc, then when I goes to the show in DocIntel the fields that I entered showing as category instead f...
What's the search scope for AI search in SOW? I want to know if customized or skip to use some columns, whether it will impact the AI search result? Thanks for any comments/guidance.