Hi everyone, We're facing an issue in our production instance where ITIL users are unable to find specific task records with the Global search in the top-right corner (change_request, incident, etc). Otherwise these ITIL users access the records in t...
I have trained the models, and while testing the solutions it predicts successfully for the assignment group/business service/Service Offering, but how do I make it work with the incident form because even after saving the incident the PI doesn't pre...
Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...
Terms are seem to repeated only because seems like they're not lower cased so they're not considered the sameIs there anyway to go about this? Apparently, we have a parameter to disable lower casing. Would appreciate any comments / thoughts on this. ...
Hello, I configured Predictive Intelligence and trained Clustering model.I would like to know what is the minimum role I can set to one of users in order to analyse the cluster I obtained by ML? Best regards, Nenad
I am having trouble publishing a profile for AI Search for Next Experience. When I click publish I am getting an error that states: "You cannot publish this profile yet, because you have unpublished dictionaries linked to this profile. Check the "Sta...
Hi All,We are exploring Task Intelligence and wanted to check if we can control the training and predictions restricted to Incidents from a specific Domain or conditions. We could add filters during training to fetch data from a certain domain, howev...
Hi, In our instance, an ITIL user gets only a few AI search results where as admin gets 10 results as per limit. As per the role the user has access to all the incidents. After clicking on the incident tab in search, the ITIL user can click on re-r...
User Has AIS_admin role but does not have access to AI search DashboardAny suggestion?Following AI search Dashboard -Jason
Hi everyone,Can someone guide me on how can I translate the KB Category in the AI Search filter results?I have tried all the localization tables like sys_translated_text, sys_translated, or ys_ui_message, but it still doesn't work.
During the migration of Zing Search to AI Search on a global scope, we included two indexed sources based on the same table in the Next Experience Search Profile. Our goal is to retain only one indexed source and delete the other. Could anyone provid...
Is there a way to have the knowledge article show up as a result if your search matches what is in the body of the knowledge block? Not as it's own result but the article itself.
I am facing difficulties in clustering data. I have some 1.5 lakhs records which I have uploaded by creating custom table and transform map to target table by matching the data types in each table. When the count of the records were less approx. 5000...
I am trying to use Document Intelligence in my PDI but while processing it is giving Configuration or Network error and also not setting the Is processed field of Document Task to True. Solution Properties value in ml_solution table Any inputs are r...
Hello Team,I'm Darshan Hiranandani, currently working on the Intelligence for ITSM module and would like to test the Incident Categorization Model on an incident form. Can anyone guide me on the best approach for validating this model within the form...
