Task Intelligence Recommendation Usage
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08-22-2024 07:37 AM
Hi all,
I would like to create a report to measur the usage of task intelligence recommendation usage.
This is to answer:
How many users used the assignment group recommended and didn't skip this recommendation
I know there is OOB dashboard (attached screenhot) but I want to be able to create it on my own to present it to management who can't access it.
Thanks!
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09-19-2024 08:23 PM
Have you looked at the Monitoring and Analytics for Task Intelligence for ITSM?