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Result improvement Rules?

We are tuning our AI searches; so that when a user searches for Concur or Workday, they get an actionable link that they click on to login to their searched for platform. How do we have that show up in our results: Would this be a synonym or a booste...

Kass3m by Tera Expert
  • 926 Views
  • 7 replies
  • 1 helpfuls

Task Intelligence for ITSM - category and subcategory

Hello,  I am trying to configure Task Intelligence for ITSM to autofill categories and subcategories for new incidents. I have walked through the setup, trained my model and deployed into the instance. I have tried to put the two fields into the outp...

edharris by Tera Contributor
  • 887 Views
  • 1 replies
  • 0 helpfuls

AI search vs contextual search

we have enabled AI search and had the following questions? 1. Can we and should we create personas such as employee, manager and HR in the search profiles to enhance that experience? would that a recommended approach or is advised against?2. Does AI ...

Kass3m by Tera Expert
  • 3689 Views
  • 3 replies
  • 2 helpfuls

Resolved! Genius Result Not Displaying 'View' Button

Hi,I have a genius result configured to display in the Service Portal which links to an external site but it is not displaying the 'view' button on the genius result so it is unable to be clicked. I have another genius result configured which is exac...

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Not able to access catalog item form content

Hi All, I have an issue with the catalog item, where some users are able to see it , on clicking "search", they are not able to access the record.i did check the "available" and "not available" for , it seem to work fine .Attaching the images for ref...

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phr by Tera Contributor
  • 379 Views
  • 2 replies
  • 0 helpfuls

AI Search Topic Block Not Working

Hi, I'm attempting to customize our fallback topic for Virtual Agent and we'd like to give user's the option to search through our knowledge and catalog items. I've built out the flow and have used the AI Search topic block as seen below, however whe...

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