Genius Results Q&A enablement
in AI search, Genius result search configuration, Once we have enabled the triggers for Q&A. is there further configuration needed?How would we test it? and how would it show in the search experience?
Forum Posts
Security considerations with Solution Training
We have sensitive information stored in tables that would be used to generate any ML solutions. Are the DC's that process and train the ML solutions the same DC's that host our instance? How can we find out more information? Regards,
Now assist for creator
Hello, I try to generate a code with adding a comment in Fix Scripting, to test the power of Now assist for creator but i already have an error. did some one now why ?
Resolved! From Workspace Action Assignments i have remove the compose button
Hi ,can anyone guide me to remove the Compose button?
AI Search Results Action Configuration
Hi Everyone! I hope another set of eyes will help me with this minor issue. I'm working on an HR incident where the employment verification link should direct users to that external link. Instead, when the user tries to go to the link, they are retur...
What are "KB", "people" or "catalog" prefixes in the search results?
I looked at the search results using the virtual agent topic block "ai search". The search results are prefixed with table name abbreviations such as "KB", "catalog", "people", and so on.What is this? The incident table now also appears in the search...
How to create model for ITSM task intelligence
I want to create a new model in the task intelligence setup for ITSM how can I create that? Is it possible to create a new model or should we work with the existing one?
AI Search Assist unable to generate results on Record Producer
Hello I had set up an AI Search on a record producer that I am using. Initially it was working and I could generate results but now I am not getting any result and I am unsure if I had accidentally changed a setting that is now not making the result...
Resolved! Pre-built ML solution which seemingly worked fine has suddenly stopped? - Similar Resolved Incidents
Similar Resolved Incidents ML solution: somehow says "Unable to Predict" now, while it was working fine earlier. What could possibly be the cause of it when no changes were made to the solution? It was only ever retrained. Appreciate any thoughts / ...
AI Search Facet - Cannot achieve parity with old filter (View Count)
We are pursuing AI search and our business partners would like parity with the old filter conditions. When setting up the new AI Search Facets, I found that I was not able to create a facet for Facet field kb_knowledge.sys_view_count. I found the cli...
AI Search Improvement rules
Hello, We are trying to use AI search to set up a boost for certain catalog items based on a user's division. We are running into two issues. Any help would be greatly appreciated. 1. We have a custom field called Division on the sys_user table tha...
Are all content published using "content publishing module" mainly Rich content editor searchable
Hi Are all content published using "content publishing module" mainly Rich content editor searchable Once published, are the pages searchable or is there something to be done to make them be searchable?
Do we have anything for predictive intelligence for vulnerability management ?
Wondering if we have something about AI for Vulnerability management, tried to look on the documentation and how to set that up, and didnt find anything.
What is the "value" field in Field Settings & Mapping?
I am trying to set up an Indexed Source and am having trouble creating the Field Settings & Mappings. I don't understand what should be entered in the value field and I can't find any documentation or community posts that explain it. For example, th...
Batch test works but single record test doesn't work
I am trying to test a classification model. I started having some issues where I am not able to test individual records. It just says, 'Unable to Predict'. However, when I do a batch test, the model is able to predict. A batch test with a single reco...
