Is there any AI strategy rollout plan available in ServiceNow
Is there any AI Strategy rollout plan is available to implement in ServiceNow? Does ServiceNow provides any kind of strategic plans to implement AI features?
Forum Posts
AI search vs contextual search
we have enabled AI search and had the following questions? 1. Can we and should we create personas such as employee, manager and HR in the search profiles to enhance that experience? would that a recommended approach or is advised against?2. Does AI ...
AI Search For Next Experience - Limitations Question
We are looking into enabling AI Search For Next Experience (Global Search) At the moment we use Zing. Users can search for Configuration items, servers, network devices etc etc. However, looking a the documentation for AI Search it states the followi...
Resolved! Genius Result Not Displaying 'View' Button
Hi,I have a genius result configured to display in the Service Portal which links to an external site but it is not displaying the 'view' button on the genius result so it is unable to be clicked. I have another genius result configured which is exac...
Not able to access catalog item form content
Hi All, I have an issue with the catalog item, where some users are able to see it , on clicking "search", they are not able to access the record.i did check the "available" and "not available" for , it seem to work fine .Attaching the images for ref...
Want maximal URL length is not exceeded when selecting all available facet filter
Hi All ,The facets for the ai search in ui 16 , csm , sow are set . they are around 116 facets for each workspace and ui 16 . But now i want that the maximal URL length does not exceeded when selecting all available facet filter . Can anyone please g...
Virtual Agent AI Search configuration
We are currently implementing the Virtual Agent, which uses AI Search to offer the user a suitable knowledge article. Since our knowledge database contains solutions in German and English, the chatbot currently provides results in both languages. Can...
Possible to have multiple search fields in related search for incidents?
Hi ServiceNow community! I am currently trying to improve our related search feature in our incident forms for similar resolved incidents. When testing my similarity solution in the predictive intelligence view I can test the solution with both the s...
Can search sources with the same indexed source coexist
Using search sources with the same indexed source, but with different filtering conditions, a strange phenomenon occurs after performing the search. Instead of displaying according to their respective filtering conditions, the second source uses the ...
AI Search Topic Block Not Working
Hi, I'm attempting to customize our fallback topic for Virtual Agent and we'd like to give user's the option to search through our knowledge and catalog items. I've built out the flow and have used the AI Search topic block as seen below, however whe...
How to navigate advanced page when we search "virtual wall" in global search bar
Hi Community Team, when we search for keyword as "Virtual Wall" in global search bar on CSM portal once we submit, then after that's navigate or access to exact below page and in that page we need knowledge articles, catalog items, and announcements ...
Generative AI Controller
Hello Community, I cannot see Custom LLM option for provider field(please refer attached image). I have admin access too. I updated most of now assist plugins and gen ai plugins. Table name - sys_generative_ai_model_config.list I dont understand what...
Possible Use Cases for Predictive Intelligence
Hello. I'm looking into possible uses of PI. I know that ServiceNow has a few use cases listed but I'm interested in learning how other people are using PI.
Resolved! Predictive Intelligence error
Hi All,I am trying to train a PI solution for classification but I am getting this error: This is with a fresh install and the solution definition OOTBHas anyone seen this before? Any suggestions? Thanks for reading
Document Intelligence Not setting data to refernce fields
Hi Folks , In one of my requirement , I have to fetch the data from a PDF file and have to set that data to caller field on incident I have this caller name available in PDF file but once I m creating a record on incident table using document intell...
