Resolved! predictive intelligent change capability when train
After the upgrade to Vancouver. when we train the capability change to from classification to Workflow Classification. is there any way to change fix this issue.
Forum Posts
Ai search external content-unable to fetch SharePoint content even with flow execution completed
Hi all, I am creating a custom connector to fetch external content via AI search from Sharepoint to ServiceNow following the documentation: https://www.servicenow.com/community/intelligence-ml-articles/how-to-bring-external-content-into-ai-search/ta-...
After successfully training, test solution not returning any results
Model was successfully trained. However, when I attempt to test the solution, the system is not returning the results of the tests. It is calculating the total record count but not showing the results. Anyone faced this issue before? When I looked ...
Issue Auto Resolution for HR - refuse query submitted question
Hi there,I hope someone can help us with the following strange issue. In our Xanadu DemoHub, the IAR for HR somehow refuse the submitted query. When the Bot analyze the submitted query, it quickly forward it to an agent and place a note on the case t...
how to test incident categorization model on incident form
In the task Intelligence for ITSM module How can I test the Incident categorization model on the incident form
Issue Related to cluster definition in predictive intelligence
I created on cluster in cluster definition. we have training frequency field in that page, for that i add every 1 day choice ,but i am unable to herehear can see only four choicesbut hear i added 5 choices
Now Assist for GRC: Risk Management?
Is there a Now Assist for any of the GRC Applications in the pipeline? Or can you utilise the Now Assist for ITSM and reconfigure it to work for GRC? Looking in particular for a Now Assist for Risk Events. Or would I have to use Now Assist for Creato...
Stopword list not working predictive intelligence clustering
Hi all, I am currently working on a clustering solution for incidents. However many of our incident content is generated through templates, which causes my clustering solution to register the template texts as clusters. Problem: The stopword list I a...
Create Client script from script include and rest API
Hi All, Use case - Populate the prediction result (assignment group) in field message when short description is entered before submitting the form.the approach is i am trying to get the prediction from a PI model in rest api. then create a script inc...
AI Search - NLQ Genius Results Navigation
We recently migrated to AI Search and love it. Now, we are upgrading to XANADU and configuring the AI Search NLQ Genius Results, but am unable to find the answers to these 2 questions:1. Can we configure the navigation action to go the CSM workspace ...
Predictive Intelligence - several questions about the way it works
Hi everyone, I am used to write Python scripts to perform some NLP tasks. I am currently trying Predictive Intelligence, and I have several questions concerning the way it works. PreprocessingHow are handled the following normalization steps ?- Lower...
Before Query Business Rule is not running in AI Search.
I need to borrow some wisdom from you regarding this issue. I'm trying to switch to AI Search from Zing.Reading privileges to knowledge records is handled in our own unique table instead of ACL.(Because the reading privileges are multiplied by factor...
Predictive Intelligence Classification
I am trying to Implement Predictive Intelligence Classification where my output filed is Assignment Group and input filed is Short description. I have trained my solution model for 40K records. Now I am testing my ML solution however I am not getting...
Automating the transfer of a case based on predictions
Context: We are interested in leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system wi...
Predict PI result as a message
Hi Everyone, I have a requirement where -When a agent creates a new incident ticket the prediction result should display as a message instead of auto populating the assignment group. As a agent i want whenever i select a CI in CI field and enter shor...