Forum Posts
Resolved! Triggering AI Search after rejecting NLU-detected topic
Hi all, we've been working on implementing virtual agent with NLU onto our service portal, but are running into an issue with AI search when NLU is enabled. When our NLU thinks an utterances matches a topic, it asks the user to verify, but if you say...
Resolved! Differences between metas and keywords in knowledge.
The difference between metas and keywords in knowledge is not clear.I have read all the other articles in the community but I don't know. The lack of clear official documentation on this is even more difficult to understand.I have read all the other ...
Predictive Intelligence - Limiting Lookup Range for Similarity Prediction
Hello! I am working on a use case where I only want to predict similar records within a time frame of an hour or two based off of short description. I have a trained solution on around 100k records, but I only want to predict off of and return result...
How to Improve class distribution in ServiceNow tables for Predictive Intelligence
I am using the incident table on servicenow to use as training dataset for predictive intelligence. The model seems to be having issues predicting some categories based on incident table dataset as the records in the training dataset are not balanced...
Assists Matrix
Hi, I am looking to build a matrix of various skills and how many 'assists' each one uses, has anyone found this information? I thought I would be able to determine this using the Subscription Management modules for Now Assist as detailed in the ...
Resolved! Predictive Intelligence - New classification solution available to all with Vancouver release?
For point 1 -> New classification solution available to all - Where do we expect to see them? Thanks in Advance
Resolved! NowAssist in AI search
Hello there, I have NowAssist installed on my instance but still I am not able to enable NowAssist in AI search. Any idea why its acting like this?
Resolved! Predictive intelligence classification in multiple languages
Hi everyone,I'm looking into Predictive Intelligence and classification models, and would like some advice. Currently I've set up prediction on a couple of different fields, and it works fine.Next up is to extend these predictions to run for a couple...
what are the pretrained models for text encoding without needing to create your own word corpus.
I want to know basically what are the pre-trained models for text encodingwithout word corpus for point number -> 2 where can I find them
Predictive Intelligence Scripting
Is there a way to create a scheduled job to train/retrain Predictive Intelligence solutions?I want more control on when it triggers.ExampleWhen the clustering solution finished retraining then will retrain the classification solution next.
new clustering configurations with term frequency-inverse document frequency
what are the new clustering solutionsfor point number ->3 where can we find them
Target Solution Coverage
While running the clustering solution, by default 50% of the records are considered for training the solution.I tried using the Advanced Solution setting : Target Solution Coverage = 60%/80%/100%.The records which were excluded from training the clus...
Resolved! What algorithm ServiceNow uses for its Predictive Intelligence?
Which type of algorithms ServiceNow uses for predictions, in Predictive Intelligence?For Classification solution which machine learning algorithm ServiceNow uses?For Similarity solution which machine learning algorithm ServiceNow uses?For Clustering ...
Can we integrate SNOW with external AI system to do the things which Predictive Intelligence can do?
Is there any option to integrate ServiceNow with external AI system to do the things which Predictive Intelligence can do? If Yes, then what is it? Any help will be appreciated.Thanks,Pooja Devkar
