Task Intelligence - Training Error

[sshah16]

Hello,

I am trying to set up and run a model in task intelligence.  This model is erroring out.  I have tried changing input/output fields but its the same error each time.  Is there a place to see what the exact error is?  How do you solve this error?

Thank you in advance!

[Brian Bakker]

@sshah16 

Open the associated [ml_solution] record using [sys_updated_on] at the time of the solution training failure, and click on the "Show training progress" related link. It should display the full error here, so please screenshot it and attach for further review.

[sshah16]

Hello Brian @Brian Bakker ,

Attaching the error again. if there is a different way to look at details, please do let me know! Thank you!

[Brian Bakker]

@sshah16 

I cannot see the full error message.  Please scroll down and take a screenshot of the complete error message -

[Brian Bakker · Accepted solution]

@sshah16 

This type of error usually points to an issue with the data in the Solution training dataset. ML does not like empty values, so you should exclude empty values by adding the filter for each Input field(s) and Output field "is not empty". You should also include a filter "Closed on" last 6 months so that it is limited to 300,000 records, as this is the maximum that we support for Classification solution training.

If the issues persists, raise a new case with ServiceNow Support, so that we can look into the training dataset and check the ML Server logs to determine the root cause for not being able to train with the dataset provided.

Best regards,
Brian