AI Search Results Facets

Daniel24
Tera Contributor

Hello all,

 

I am using the OOB Facet Results Search Filter with AI search.

Daniel24_0-1707397554998.png

When two or more facets are selected no results are shown.

Is there a configuration for letting me select multiple facets and view the filtered results?

Daniel24_1-1707397794483.png

 

Also, as shown below, when I select one facet the other facets disappear from view, is there a way of keeping them visible when one facet is selected?

Daniel24_2-1707398016886.png

Thank you in advance.

Daniel

1 ACCEPTED SOLUTION

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee
2 REPLIES 2

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

Hi @Daniel24  as part of the Vancouver release AI Search supports Multi select OR facets: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/ai-search/task/...

Daniel24
Tera Contributor

Thank you Shamus! Just one more question. Can a Multi select OR facet be created for any field in the kb_knowledge table.