Task Intelligence - Training Error

sshah16
Tera Contributor

Hello,

I am trying to set up and run a model in task intelligence.  This model is erroring out.  I have tried changing input/output fields but its the same error each time.  Is there a place to see what the exact error is?  How do you solve this error?

Thank you in advance!

1 ACCEPTED SOLUTION

Brian Bakker
ServiceNow Employee
ServiceNow Employee

@sshah16 

This type of error usually points to an issue with the data in the Solution training dataset. ML does not like empty values, so you should exclude empty values by adding the filter for each Input field(s) and Output field "is not empty". You should also include a filter "Closed on" last 6 months so that it is limited to 300,000 records, as this is the maximum that we support for Classification solution training.

 

If the issues persists, raise a new case with ServiceNow Support, so that we can look into the training dataset and check the ML Server logs to determine the root cause for not being able to train with the dataset provided.


Best regards,
Brian

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8 REPLIES 8

Thanks Brian!

@Brian Bakker Thank you! I am an admin in this space from my understanding.  But I still cannot see the ML_Solution table or list.  Is there other requirements to get this?

@Brian Bakker thank you for all your help!  I was able to access the table.  Below is the error screenshot.  Thank you in advance for your help.

sshah16
Tera Contributor

Hello Brian @Brian Bakker , This is in the Task Intelligence module. the model is erroring out on training itself.  I am not sure how to get to the ML_solution using the sys_updated_on to get to the taining error.  Can you please elaborate on how I can do that?  thank you! TaskIntelligenceTrainingError.PNG