| This post will provide updates on the latest features available in Localization Workspace as well as tips and tricks to help you get the most out of the Workspace. Make sure to keep coming back to read more. |
Back in May, ServiceNow launched Localization Workspace; a translation command center designed to simplify the management of multilingual content and translation tasks within the ServiceNow platform.
Localization Workspace was released to help customers efficiently manage multilingual content, as well as alleviate operational pain points by removing:
- bottlenecks that require expertise from developers or localization subject matter experts
- manual processes that add repetitive, time-consuming tasks which increases time-to-market
- limited visibility into translation job progress
- inconsistent user experiences across different languages and channels and
- barriers to scalability
Since the initial launch, two new features were added as part of the July release:
1. Real-time job status: to monitor the status of translation requests in real-time from the Localization Workspace home screen
2. Dynamic artifact detection: to submit your own custom artifacts for translation through Localization Workspace
This first post will focus on "Real-time job status" and will provide a tip on how to set alerts to be notified of completed jobs.
Real-time job status
When Localization Workspace first launched, translation jobs only had two states: Draft and Submitted. Now you can see the real-time status of translation requests directly from the Localization Workspace home page. In addition, the status of translation requests in Localization Workspace matches the status in Localization Framework allowing for consistency across both platforms.
For example, the addition of the “Complete” status shows you that your translation request is ready.
There are 5 different translation request states available in Localization Workspace:
|
Translation state in Localization Workspace |
Description |
Corresponding state in Localization Framework |
|
Draft |
The translation request has been saved but not submitted. |
Draft |
|
Submitted |
The translation request has been moved to Localization Framework, where the project and its tasks are being created. |
N/A |
|
In progress |
The translation project and its tasks have been created in Localization Framework. |
In progress |
|
Complete |
The translation project is complete and all the tasks within the project are completed and closed. |
Closed Complete |
|
Closed: Project Incomplete |
The translation project is incomplete when at least one of the tasks within the project has been marked as closed but isn’t complete. |
Closed Incomplete |
Seeing that a translation job is complete on the home page lets you know that the job is ready, but it means that you still need to monitor the translation queue to find out when your translations are available.
However, what if it was also possible for requestors to be alerted when a translation job is completed?
Now, it is!
With the addition of the new translation status, admins can set up email notifications so that content owners or translation requestors can receive an alert that will let them know when a translation job has been marked as complete.
Watch this video to learn more on how to set up email notifications to be alerted when a translation job has been completed.
Take it further
Create notifications for different steps of the translation process to increase productivity and remove manual checks.
Useful links
- Download Localization Workspace directly from the app store
- Product documentation: Localization Workspace
- Product documentation: How to create general email notifications
