Incident SLAs report in workspace shows SLA time ranges in different language

[qwertyflop]

We installed some language packs in a brand new instance. Many users are seeing the Incident SLAs report showing the words "to" "hours" and "days" in the wrong language. Confirmed that sys_ui_message contains the correct messages. This is not happening for all users, and even when impersonating some users who report this issue it can't be recreated.

Has anyone seen this before?

[Alex Coope - SN]

Hi @qwertyflop,

A couple of things come to mind to troubleshoot:
1. Could you confirm that the browser's the users are using has not accidentally set their in-built translation capability (e.g. Chrome with Google Translate)? and/or their default language isn't inadvertently set to Chinese (this example). It's typically when that first pop-up in the browser after a user's session language has changed, it asks to translate into the machine's default language.

• Has this been reported in multiple browsers to rule out this theory?
• Have you been able to reproduce it yourself (at all)?

2. Have you reported this in a Case already?

Many thanks,
Kind regards