So, I was in a call with a customer the other day who are going live with NowAssist in Virtual Agent in a bunch of languages and so they had an ask of "how can we translate some of that static strings that aren't coming from the LLM's?". As usual i...
So, I was in a Customer call the other week and I had another very interesting question "why are translated articles (when translated with the Localization Framework) always generated in a "draft" state?". This is a good question and the answer might...
The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...
This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...
I've recently been seeing quite a few questions posted asking how the 5 UI translation tables work (in-fact some questions suggesting it's 3 or 4 tables rather than 5). I can assure you, it is 5. So let's go through each of them, how they work, why t...
As the platform has been growing over the years, the use-cases have massively expanded. For example, when I started my SN journey way back when, we only needed to consider purely internal employee scenarios and so the expectation of an end-user needi...
Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...
Last week I had a super interesting call with an international customer, where they needed to be able to allow their agents the ability to read submitted variables on their requests to aid fulfilment. Which makes perfect sense, because we have the ab...
Earlier in the year I was invited as co-host to one of our "Platform Academy" episodes - number 30 to be exact. If you've not seen it check it out, as it's all about Localization in the platform. The purpose of the episode was to cover the what, the ...
Problem After a ServiceNow family release upgrade or patch update, certain field labels in the target table (e.g., cmdb_ci_computer) may be changed due to localization improvements (especially for non-English locales such as Japanese). This results i...
AI Search New Language Support We are excited to announce a significant enhancement to the AI Search product which will greatly improve search accuracy and relevance for many of our international customers. Starting August 1st, 2024, AI Search will ...
I was in a call with a Customer this past week and they mentioned that they were having issues with non-English emails being sent into their instance which weren't being correctly picked up as a "reply" or "forward" correctly and so their Inbound Ema...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...
A little while ago we prototyped our "PA Dashboard" artifact. For a time it was great (and it still is for those types of dashboards) but now with things moving on in the platform and leaning more towards "PAR Dashboards", it's time to revisit this s...
Dynamic Translate Use Case I recently had a customer where there was a transition from catalog item to incident. The variables were sent into the work notes. However, they also had people across the world putting data in different lanugages. The engl...
This past week, I had an interesting question from one of our SC's. He's working with one of our Customers and they would like to be able to translate some of their Dashboards into other Languages. Immediately I started thinking - what type of dashb...
Hi, Customer is multilingual - english, spanish, portuguese. Needs to display catalog service for users in such languages. In order not to create 3 items - each for a language. Documentation refers to Localization Framework, but... these are only t...
My youngest son asked me this question the other week and I had to tell him that whilst English is the most prevalent language around the world, it's not the only one. Which raises a very interesting point.Typically, we see two types of Customers: Gl...
I had an interesting question from a partner this past week, in that they wanted to translate their "Indoor Maps" they had made. As I'm always up for a challenge, putting pen to paper, I think you might guess what happened next. Get your favour...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, In a previous article, I shared how to achieve static Multi-lingual notification support. Say what, multi-lingual notifications, is that an option with Servi...
Steph Morillo
