I sat down recently with Elitza Dublewa-Servatius, a Digital Employee Experience & Change Manager at Coca-Cola Europacific Partners whose work spans language technology, localization, and enterprise AI. She has spoken at SlatorCon and LocWorld, and b...
No one had to convince finance or CFOs that AI would need its own line item when it hit enterprise at scale. The data bears it out: in 2026, 98% of FinOps teams managed AI spend, up from 63% the year before and 31% the year before that.[1] And yet, n...
So, the mobile app with regards to translations is an area that's been a bit different for a little while now. In that, it's UI level translations (think the text strings that are part of the app itself) have been (and continue to be) packaged in the...
Somewhere in your AI program, a red team ran the model through the usual gauntlet: jailbreak prompts, refusal-rate checks, sign-off. Almost certainly, all of it happened in English. That matters more than it should. Research on multilingual jailbre...
Last week I had a super interesting call with an international customer, where they needed to be able to allow their agents the ability to read submitted variables on their requests to aid fulfilment. Which makes perfect sense, because we have the ab...
This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...
This is a brand-new prototype artifact, on the medium to hard level of complexity. When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...
There are roughly 4 billion people in the world who do not speak one of the top 17-20 or so languages that dominate the digital content many of us take for granted. That means nearly half the planet is trying to get through daily life — health inf...
For those reading this just after the Christmas break, I hope you all had a good one and a happy new year. Just before the holidays my team and I were asked "how do you translate a Guided Tour?", so we put pen to paper and made another PoC Localizat...
Overview It has been confirmed that, following an upgrade to the Yokohama or Australia release, the guest user’s language preference no longer takes precedence when determining the UI language displayed on the login page. This behavioral change res...
I've recently been seeing quite a few questions posted asking how the 5 UI translation tables work (in-fact some questions suggesting it's 3 or 4 tables rather than 5). I can assure you, it is 5. So let's go through each of them, how they work, why t...
As a CRO, here's what's on your AI risk register: hallucination rates, model drift, data poisoning, prompt injection, model bias, security vulnerabilities, inference cost overruns.Here's what's not on your AI risk register: per-language hallucination...
Problem Statement The AIS (AI Search) Topic Search widget in Employee Center returns no results or incorrect results when users search within taxonomy topic pages, particularly impacting multilingual deployments. The search works inconsistently — fun...
The Localization Framework... As some of you know, in Quebec we launched the "Localization Framework". Which is a new functionality where you can leverage "artefacts" to identify the translatable elements to action accordingly. Think of LF as an engi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on multi-language instances, a common request is sending emails in various languages. Out-of-the-box, ServiceNow does not support this. I have create...
As the platform has been growing over the years, the use-cases have massively expanded. For example, when I started my SN journey way back when, we only needed to consider purely internal employee scenarios and so the expectation of an end-user needi...
Disclaimer: This article reflects my personal views based on experience with ServiceNow products and does not represent the official position of ServiceNow. For the most up-to-date information on language support, please refer to official ServiceNow ...
Update:Due to multiple requests, I've added checks for the various default strings coming from VA not just NAVA. Thank you for providing the feedback - keep it coming. So, I was in a call with a customer the other day who are going live with NowA...
Now that the Tokyo release is out and people have started to play around with UIB for a few releases and started to learn it's intricacies, it's time to start going through how translations with this new UI concept (we internally called "Project Pol...
So, I was in a Customer call the other week and I had another very interesting question "why are translated articles (when translated with the Localization Framework) always generated in a "draft" state?". This is a good question and the answer might...
Steph Morillo
