I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.
In the past, I have configured notifications in multiple languages in other instances/releases and it worked as expected. However, in this instance, I’m not able to get translations to generate.
Current setup
- Plugin Glide Notification Translation (com.glide.notification.translation) is active
- System property glide.email.outbound.static_translation.enabled = true
- Email Notification is set to Advanced
- Translated Notifications are configured (e.g. Spanish – es)
- Notification triggers correctly
Issue
- Emails are always sent in the base language (English)
- No translated notifications are generated
- When reviewing the Outbound Email record, the Email Log does not show any translated notification entries
Any guidance or confirmation would be greatly appreciated.
Thank you in advance for your support.
