Best Practice of Change Management
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‎01-18-2017 12:25 AM
Hello All,
Can any one send me the best practice for implementing the Change module as we will be implementing this for the first time.
If you have any document please provide me .
Thanks,
Sravanthi.Y
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Change Management
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‎03-14-2017 09:43 PM
Sravanthi,
When I searched for it, I found some useful link here: Implementation Best Practices . There is a posting which was similar to yours which I found it here Change Management: best practices & suggestions and here as well http://wiki.servicenow.com/index.php?title=ITIL_Change_Management#gsc.tab=0 . I did have the same query and as checked by the members of the community this needs to be decided by on how to implement it as per your requirement. I still have the same query and I am asking it here Can someone help in configuring the Case Resolution workflows for Incident / Change and Problem with...
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‎03-14-2017 09:52 PM
Hi Sravanthi,
I would suggest you to go through this documentation and the links available here thoroughly Configure change management . ServiceNow provides this document to implement the understand in details about Change Management. Also you may refer the Wiki here ITIL Change Management - ServiceNow Wiki .
If you have any specific question regarding implementing Change Management, please feel free to ask us.
I hope this helps.Please mark correct/helpful based on impact
