We would like to upgrade from ITSM Standard to ITSM Pro.Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?We want to fully leverage the Virtual Agent for complete customizati...
Good evening. I have a requirement, that for ITAM User Group (sys_id), I need to make some fields of Computer Table, to be Read-Only. So, to achieve this, I used UI Policy script, instead of ACL.The code works but I doubt that, there might be some er...
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
Hello All, I hope everyone is doing so well! I am working on some restructuring of the incident table in my instance, and am having some trouble in creating a new column. See this new column needs to be dependent on another, but I no longer am seei...
Hello @Uncle Rob , We have below requirement -1. We have our own module for Security Incidents and user want to calculate the below -2. There is automation due to which tickets got assigned to robot and then team members get those ticket assigned to ...
HI Team, I need only set of users (with 'x' custom role) to be able to access TABLE API for all tables except incident and event table for 'post,put,patch' methods.I know there is a ootb ACL which is inactive , it can be activated a 'x' role can be ...
Hi All , this script is not working properly : HTML:<div ng-if='c.data.matchfound' ><p>Please select one of the service lounges below </p></div> Server side:var queueId = $sp.getParameter('location_id');var gr3= new GlideRecord('wu_location_queue');g...
Hello Team, I am trying to set visible list collector on the catalog form but unable to set it while its showing in service portal catalog form but not in personal instance.
サービスポータル画面からサービス(cmdb_ci_service)の登録/変更を行えるようにしたいと考えております。カタログアイテムで申請画面を作成してみたのですが登録/変更することができませんでした。フローの実行履歴を見ると対象のサービスのsys_idで正しく検索かけているようですがレコードが見つからないようなエラーになっておりました。添付画像やり方が正しくないのか？そもそもできない？等わかれば教えていただけないでしょうか？
Hi,I have completed the CAD certification course and got the voucher but am not able to took the exam with that voucher later that voucher got expired (without took the exam). So I need to take the exam but how should i get the voucher again. Thanks!
Is there any option to remove the line in service portal for the attachment below
Hi Team,How to close change request or problem ticket using background script as it is process flow , before closing do we need to complete steps? please help on these. I know we can cancel it directly , but cant close it.
Its not very clear what direction we should use since both options exist. We have an option for "Mass Update CI class" which looks to function almost the same way a Dynamic CI Group works. Does anyone have a suggestion on which one we should be using...
My requirement is to update multiple fields on incident table through rest scripted API and the situation is any field can be updated during PUT call which means It is not necessary that all the fields mentioned inside update function will be updated...
Greetings everyone!We have several hundred PostgreSQL DBMS instances in our infrastructure.I have a project I hope to perform with ServiceNow ITSM abilities: to provide a tool for validating all roles and users in each instance of the PostgreSQL DBMS...
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