Creating Problem from an Incident We want to be able to create a new problem from an incident with all necessary information. 1. Update the existing system property so that Assignment Group will always be copied from an incident when a new ...
Hi,we need to provide write access to the knowledge categories for the knowledge base owner Person.I created write Acl to the KB_Category by using the below script:if (gs.getUserID()==current.parent_id.owner){ answer = true;}else{ answer = fals...
Just wanted to share this here so if anyone working on similar requirement can leverage it. I got a catalog requirement to create a variable on the catalog form to enter URL and it should always start with a url then followed by a suffix to that ur...
Hello Team, Has anyone done the ServiceNow integration with Ineight tool ? If yes, then please share the relevant docs or links that would be helpful. Note: Checked in Ineight site but it was not helpful Thanks Bishal Sharma
I want to block or restrict the attachment of files with ".exe" in the filename. I have already filtered the file type to allow only PDFs, but we still want to add a filename restriction as a secondary security measure, as we are passing this file a...
Posting this here if anyone working on similar requirement. Create a field called 'Site Title' , it should accept only alpha numeric and two special characters Hypens (-) , under scores (_) , space and nothing else ( @,#,$ ..............nothing is a...
We are using the OOB Typeahead search widget on our custom portal. When we search for knowledge articles on the searchbar, the search results take us to the form page (id=form) of the kb article. What we want is the search results to redirect us to k...
i need some help in creating such dashboard in the asset workspace in the alm_consumable table , there is cost for each of the peripheral , is it possible to have a dashboard to display what is the total cost of the peripheral in the stock room ( p...
Hello all, Need help with one requirementThere is a list collector field called 'applicable_loss_type' , initially i was told to show this field only ifline of business = comm prop (or) personal prop (or) personal auto ,which is simple i wrote ui ...
Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these...
Hi, When we are assigning people to groups and assign them the ITIL role, would/should that give them access to View, Create Reports and View Reports on Dashboards Or should they also be given another role as well if so what would that be ?
We have multiple Contracts in ast_contract, with CIs associated to them via the 'Contract Used By' related list. Not all CIs we have recorded are associated to a Contract. From a CI perspective, I cannot find a relation along the lines of "Uses Contr...
Hi, Am trying to create a acl on cmdb for two records that should be editable by only by members of x group. Tried creating table level write acl and in condition filtering with sys id then in script checking for user is member of x group then answer...
In Lower environments(dev, QA) When an existing Normal change of the CTASK is closed completed, the change request retrigger the Assignment group manager approval. This issue is happening only for the existing changes which are of Type = normal in Lo...
i have added the step to ask for approval but i am not getting any prompts for it from the flow. how to fix this ?
| User | Count |
|---|---|
| 43 | |
| 19 | |
| 12 | |
| 9 | |
| 8 |
