Hi, We have encountered an issue when forwarding emails to an existing case with attachments or images. While the image appears in the System Log - Emails, it does not show up in the Case Work Notes, and the attachments from the email are not being a...
Hi all, I am looking for a way to produce an email to show agents when an incident hasn't been updated for 2hours? Inactivity Monitor should exist with the following conditions:Priority is "1-Critical" and State is Not Resolved or Closed, wait for 2 ...
HiI want to make a similar button as "Follow" button as in change request form and incident form header bar .I want achieve the UI Action button on change task table .Do I need to create a UI Action Button or a UI Marco button to achieve this !?Does ...
Hej, Remi here. On our SN Instance we have multiple chat queues within the same Service Channel (all configured via Advanced Work Assignments).We have it setup so that if a specific queue lacks any online agent, then we'll automatically assign the us...
Hi, I have a requirement to create a new list view which references to a table RITM, but on that list view I need to get the variables from the catalog item and the data should populate in to that columns on the list view. Any suggestions would be ap...
SpoilerHi,Is it possible to restrict access of members of Task Boards so that "Delete" function can not be performed by everyone rather by only restricted members?Few lanes has been deleted by members accidently and we want to restrict the delete lan...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
Hi everyone,I got one requirement where I have to create "print" button inside email body of the notification which should print the whole email content along with template whenever user click on that.
Hi Everyone,we have a Variable set to capture Requestor details hidden in the Catalog Item view and displayed in RITM and Task.we are making a glideAjax call on the catalog client script defined on Variable set, send the details back of loggedin user...
Hi, When I use outlook actionable messages for surveys, the embedded survey will "override" other information in that notification. For instance, I would like information on an incident or Case to be included in the notification with the embedded sur...
Hi , Need help here.I have two variables in cat item,1. Name of users for the initial app deployment - (list collector refers to sys_user table)2. Nominated UAT Testers - list collector (made visible only on task view)Can we set Nominated UAT Testers...
I've created a new record producer, and instead of scripting the values to populate the fields on the incident, I created a flow in Flow Designer to it. The problem I'm having is, how do I attach the flow to the record producer. Catalog task has a ...
This is the OOB workflow. I deactivated it then tried to activate this,it is showing disabled
I have a requirement to give 5 variables as checkbox under a label named " enviornment" and this label and checkboxes should be visible only if request type is "add".Selection is mandatory for the checkbox.below are the variables summaryrequest type ...
Has anyone implemented Devops Change velocity ,can anyone help me with step by step details