Good morningRequirement: Create a new Resolution SLA definition for RCA problem tasks with a breach time of 3.8 days. The "Task Type" should be 'Problem Task', and the "Type" should be 'Root Cause Analysis'. The SLA should be triggered when the task ...
Hello everyone! Can anyone tello me where to make changes on this label on Employee Center Taxonomy please? Thank You !
I need the Order Status to be visible for users who are accessing the form without logging in. How can this be configured?
Hi ServiceNow Community Developers,In flow designer in the Jira spoke I am trying to copy a Create issue action so that I can customize it for my requirements however when I do so I get the following error: "Bad Request. Maxlength exceeded in (2) Pr...
As an Admin - I need to adjust all open walk - up appointment! But the Windows start and Windows end is Read only!Any risk to update the Dictionary and uncheck read only? Or is there some other way for admin to update this field? Besides impersonate...
Good morning.An Incident was "Resolved" on 30-07-2025 20:27:09, and the State was later auto-changed to "Closed" on 06-08-2025 20:30:50But the "Closed" field is showing as "30-07-2025 20:27:07".How is this possible?The "Closed" field should have the ...
As an admin user I am able to add incident to problem record but when i am impersonating with other users few are unable to add closed and canceled incidents to problem record and few are able to add closed unable to add canceled incidents to a probl...
Apologies in advance if this a stupid question. I am currently creating some flows in flow designer and have been playing about with the Microsoft AD spoke - in particular regard to password resets. So using the generate random password and reset use...
Hi All,We are working on Service Bridge Implementation,How can we make category value dynamic instead of hardcoded value? So it can be reusable for multiple consumers.
I have to add approvals from 2 users at 30 days from a job. I one of them approves the approval should be marked approved and other is not required. Is the possible ?
Hello, My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward. Even if our use of departments is not so clean. We use departments as way of separat...
Hi, I have created Dashboard on 'purchase order line' table, and shared it with user(John Diesel) having 'sn_shop.shopper' . This dashboard has bar chart and list type report. Use able to see the bar chart but can't see the list report. It shows '...
As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record
Explain me difference between change management and release management.
I am trying to understand how First Call Resolution Metric is calculated for both interaction and incidents. I can't seem to find what the out of box calculation math is. Also, what happens to the First Call Resolution metric when a Interaction opens...
