Standard Change Suggestions
This organization is just discovering the advantages of having standard changes. Could anyone provide some examples of the standard changes they've set up at their site?
Forum Posts
How to give Read Access to Case table having users have only role snc_internal
Hi All,We have few users having only snc_internal role.We have one requirement that we want to give read access(All the fields read only on form) to the Case[sn_customerservice_case] table.Any and all help greatly appreciated!
Sending communication from Flow Designer using an Email Layout
I have a requirement to send a page long set of instructions to the person opening a certain catalog item once the RITM is created. I must also use a predefined company mandated Email Layout. I assumed I needed to set up an email template and use the...
Automatically Update and Execute Weekly Report
Is it possible to schedule a report to automatically update and run on a weekly basis? We manually change the date on the report every Monday so that the "closed" is "between" "10/01/2024 (start of the fiscal year) and 10/11/2024". "My team provid...
Send emails batch wise and give break 1 hour.
Send emails batch wise, send 500 mails then give 1 hour break then send another 500 users. I have tried with fix script gs.sleep it was impacting the system performance. The output of all emails i have stored in Array. I am tried with flow designer b...
Knowledge article template field style issues
Hi Team, I have created a new knowledge article template which has 3 fields. I have set the field styles for each of this fields as "font-size:12px; font-family:Courier New;" but when a user creates a new article and manually changes the font style s...
How to route incidents based on the Skills and Skill Determination rules?
Hello, everyone.I want to create skills and skill rules that will route incidents created through the service portal based on the user's skill.I created skills and determination rules, as well as business rules, but they are not operating as expecte...
Resolved! Hide INC category and subcategory based on users email id
I have a requirement to hide categories and subcategories on incident form when users having particular email id who logged in. I have tried the below Script include and on load Client script, please correct it its wrong and a solution would be helpf...
Resolved! How Do I Remove An Incident From a Problem?
I have a few cases where users are assigning incidents to a problem when they shouldn't. Short of going directly to the tables, is there a way that I can remove an incident from a problem? Thanks for any ideas. John
Resolved! Incident or Problem. Where should root cause / resolution details be documented.
So I am having difficulty in trying to define where we would document the root cause of an issue when it is discovered as part of the investigation into an incident.The issue being that I want to be able to make sure we have a consistent approach to ...
SeviceNow Catalog Integration with Ansible
Hi All, I am working on SeviceNow Catalog Integration with Ansible. I have created a catalog item and there is a variable to update IP address in Ansible. Currently we can update only one IP Address in Ansible. We are using Flow Designer. The ask is ...
Resolved! Actionable Notification in Microsoft Teams
We're having trouble setting up actionable notifications for Microsoft Teams. It seems the notification is sending into teams but is not giving us the option to reply to comments or accept approvals. Here is a screenshot of what messaging I'm receiv...
Resolved! When I am using the gs.hasRole(); in the UI action it is not working properly.
Hi Team, When I am using the gs.hasRole(); in the UI action it is not working properly. If(gs.hasRole("custom_role")){ }Can you please let me know is it expected behavior or is there any alternative for this. Thank you.
JSON : Background Script Error
Hello Everyone, I'm trying to print the lastName from the system Property using Background Script: System Property {"firstName":"Ashutosh", "lastName":"Munot"} Background Script: var set = gs.getProperty('firstname_lastname'); var parsJSON = JSON.pa...
Catalog Client Script is not working
Hello EveryoneBelow Catalog Client script is not working to Populate the Word Count. Could someone help me on this. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) { return; } var kbaRecor...
