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ServicePortal how change colors Branding ( washington )

Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...

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joseromo by Tera Contributor
  • 467 Views
  • 1 replies
  • 0 helpfuls

Getting last comments on Approval record

I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...

samadam by Kilo Sage
  • 1474 Views
  • 11 replies
  • 0 helpfuls

Password Reset SMS Verification Issues

Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method.  We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...

DylanB by Tera Guru
  • 1015 Views
  • 1 replies
  • 0 helpfuls

Configure report to show only Top 5

Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...

mint by Mega Contributor
  • 13307 Views
  • 13 replies
  • 18 helpfuls

Security_Admin Role

I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.

John H1 by Tera Guru
  • 1051 Views
  • 4 replies
  • 0 helpfuls

Agent Workspace Attachment dialog window

Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading. 

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Sending SMS to ststic users when a P1 incident created

Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...

ashokbodaga by Tera Contributor
  • 848 Views
  • 3 replies
  • 2 helpfuls

Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article

Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...

IDewar by Tera Expert
  • 898 Views
  • 1 replies
  • 0 helpfuls

Pricing details of Plugins

Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam

UttamSai by Kilo Contributor
  • 1260 Views
  • 5 replies
  • 0 helpfuls

what is window.GlideWebAnalytics.trackEvent() method ?

I have seen this  "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets.  I want to know what or why is it being used ? IF I convert this into  "$window.GlideWebAnalytic...

Ram118 by Mega Guru
  • 2346 Views
  • 4 replies
  • 2 helpfuls

Resolved! Parse the Excel sheet and create records in Table

Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...

Madhan007 by Tera Contributor
  • 2854 Views
  • 6 replies
  • 0 helpfuls

walkup up: reason for visit

i created a widget page and make use of the following :  i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating intera...

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chercm by Mega Sage
  • 893 Views
  • 2 replies
  • 0 helpfuls