Change Phases related lists (Change Phase -> Change & Change Phase -> Parent

[Nikola1]

My client is interested on some of the related lists available in Change Management.

There are two lists that I cannot find any information on. I`m interested in the intended use of these. It seems to me I exhausted all search options - I looked in the process documentation, ITSM Implementation books, product documentation and communities.

Any help will be appreciated, or link to where such information can be found.

[Alberto Consonn]

Hi,

these related lists are simply showing the relationship between a Change Phase and its related Change and the relationship between a Change Phase and its parent/child Change Phase, I won't find any documentation because it's already clear the meaning, as per each m2m or one-to-many relationships, you will always find these kind of related lists in the platform.

Hope this will clarify your doubt.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Nikola1]

Thanks Alberto,

I`m still not cleat what are the Change Phases in ServiceNow. The fact many of us mix the meaning of State, Stage and Phase doesn`t help much.

I see that you can create records (CHGPHASE) in change_phase table. The form shows a filed labeled "name" which have the following choices:

• Request
• Plan
• Build
• Accept

So what is the intended use of these records?

Regards

Nix

[Alberto Consonn · Accepted solution]

Basically, a change phase is a sub-task which need to be perform in order to complete the change.

as you can from the Schema Mapbelow, the change_phase table is a child table from task, so it should be intended to add the major steps which need to be done during your change:

Hope this clarify it.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[It]

Hi all.
Can somebody provide example of Change Phase?

This is still not clear for me.