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Resolved! Request Approval via Email only

Hi. Is it possible / feasible to have many Request approvals completed only via email responses (i.e. the 'click here to approve' link) without the approver having a licence of any sort? I know we could use the Business Stakeholder licence, but there...

Generic Report Templates

Hi All,I was wondering if there is an easier way to create generic report templates for other departments to use within the IT organization.   For example, we always get asked the question, can you please run a report for me for the last 12 months of...

Need to make list collector variable read-only in ritm

Hi, I'm Facing a weird situation, where I need to make a list collector variable (which is part of variable set) to read-only in ritm and task. But for some reason I'm not able to make it read-only in RITM. In task I have made it. I have tried using ...

suuriya by Tera Contributor
  • 925 Views
  • 7 replies
  • 0 helpfuls

How to get a email notification to send only once

Hi everyone,I have a true/false checkbox on my SCTASK and INC forms. When this checkbox is selected, or set to true, I have a notification configured to send an email to a group of people.However, every time the record is updated, the email notificat...

bostonsnow by Kilo Guru
  • 1806 Views
  • 9 replies
  • 0 helpfuls

Filter X date is 10 days before Y date

I'm trying to make a filter that will show all worker provisioning requests created that have a hire date less than 10 days before it was submitted to locate short notice worker provisioning requests. This is the filter I have so far: My problem is l...

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Resolved! Translating Help Text on a Catalog Item Variable

Hi all!I apologize if this is posted in the incorrect forum.I need to translate some Help Text from a Service Catalog Item's Variables manually (not by "Request Translations" from Maintain Items).  I know I need a new record on the TRT table, but I'm...

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PumpWerks by Tera Expert
  • 2410 Views
  • 3 replies
  • 0 helpfuls

Help stopping workflow from subflow in Flow Designer

Hello All!  I just chunked a large (~200 steps) Flow Designer workflow down into smaller pieces using subflows.  However, I'm having a problem with the subflows.  Before it was chunked down (when it was one big workflow) there was a point where it sa...

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Ben124 by Tera Expert
  • 2099 Views
  • 3 replies
  • 0 helpfuls

How to create a email notification for expiring "valid to" date?

Hi,I want to create a few email notifications for expiring "valid to" dates of Knowledge Base Articles.How can I do this? I have tried to do this with a simple notification + condition, but it does not work.It seems that I need to create something li...

AdamUMC by Giga Guru
  • 1984 Views
  • 3 replies
  • 3 helpfuls

Resolved! validation for user registration?

I have a user registration form in that I mentioned email id as my mandatory field. say I am entering the user details with email Id. so for that I wanted to use a client script or glideAjax which will be used for restricting of entering the same ema...