How to send emails to external users, who are not part of servicenow
How to send emails to external users, who are not part of servicenow(using outbound )
Forum Posts
How to configure columns in list of Home page in workspace
Hi All, I have the requirement that need to configure the columns in list of Home page in Workspace. I have tried using gear icon but this is personalize. So, the change applied for me only. Currently, it is just showing number column but need to add...
Resolved! Specific table
Hello Team, I want to change it only for a specific table.Please guide on this.
Resolved! Discuss button is not showing any Participants to add in sidebar discussion
Hi Team, I am not able to see any users in Add Participants when we click on Discuss button for side bar discussions.PFB the screenshot.Please let me know if any settings needs to be done as this is not used in our instance.
how to display field hint all the time
Hi all,I want create a field hint and display all the time, not only put mouse over the field.how can I make it.? Thanks very much.
How to refresh the widget data in client script.
In widget, in client script I have created an array that I am using in HTML to show the content. When I am updating that array in the client script, It is taking time to update in the UI, What is the correct way to update the widget data so that UI a...
Resolved! Creating Request item from Record Producer
Ask: For the comfort of end user , we want to create incident and request using same record producer. I have been successful in creating request from the record producer (let me know if you want to know), but need to know 2 things here. 1.) I want th...
Date to String Transform in Flow Designer Paris now changes time to UTC when you run a transform. How can we still transform date pills and not lose the local time?
When performing a Date to String transform in Flow Designer Paris, the system now changes the time to UTC. We use a lot of date to string transforms to present various dates and times to user in a clean and easy to reference way. Obviously this prese...
UI action in Service Operations Workspace
Hi, Requirement: I need to create Reassign UI action in the list view of service operations workspace I was able to do that in the form view by creating UI action in the UI action table but I was not able to do the same in List view(I've created Reas...
Workday Integration
Hi Experts, I have a small doubt explained clearly below, please help me. There is a scheduled job that runs everyday to pull data from workday to servicenow. Uses a SOAP integration. The data from workday is stored in a staging table and using trans...
Display category in task table view
Good Morning, I wanted to know is it possible to display the category/subcategory in the task table? We have a view/widget on our itil dashboard for My group's works. We are wanting to display the category/subcategory for these tasks even though th...
Risk conditions not setting the Impact field correctly in Change Management
Hello folks - We're having some issues with our Risk Conditions in Change Mgt. More specifically, we can't seem to get them to set the Impact field as expected. We have 6 scripted Risk conditions in place, which traverse the Affected CI, Impacted Ser...
Notification is not triggering to event parameter
Hi All, I have a requirement to send the notification to the those users which I'm passing from event queue and same parameters I need to use in notification body.Could you please help me on this. Thanks,Shreya
Resolved! Field changes in activities section posted twice in RITM
On changing the SCTASK state from 'open' to 'closed complete', it shows in 'Activities' section of RITM that the field changes (automated comment) has been posted twice as shown in the attached screenshot. We have checked Business Rules & Client Scri...
SLA Duration help
HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...
