is retrospective change OOTB or something you have to implement?
is retrospective change OOTB or something you have to implement?
Forum Posts
Resolved! Wanted to show a New incident under 'Incidents Fixed By Change' Related List on Change table
I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change' Related List. I know OOB when we add the Change request in the Inciden...
Relationship between Requested Item and Change Request
We have a request flow, that can spawn a Change Request...I want to be able to show in the Requested Item form the related Change RequestsAnd vice versa, the Change Request showing the related Requested ItemDo I need to create a M2M table? and some r...
Resolved! How to get all field names of a table?
How to get all field names of a table through server script?
Resolved! Using MS Teams Chat Integration as SLA response
We have integrated MS Teams chat with incidents/requests and I would like to make initiating a chat with a customer a stop condition for the response SLA. When initiating a chat, the system puts in work notes (see attachment). Currently our response ...
Resolved! View attachment from Knowledge Article rather than downloading
Hi Community Members, I want to view attachments which are attached in a Knowledge Article from the Knowledge Article viewer window. Default functionality of ServiceNow is that when user is in backend Knowledge Article viewer and display attachments ...
Enable save button globally but there are custom ui actions on few tables resulting in 2 save button
We have a requirement to enable save button globally , I have followed knowledge article from ServiceNow (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720548) and added context menu save button as form button but on few tab...
Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed - message
Hello, Got error when trying to update the system property ACL'S WITH error "Invalid 'Access Control' record even though the selected outside table 'System Property' is allowed . A field level access control cannot protect an outside field. The ' is...
Reminder email notifications to assignment groups of incident table
Hello All, I have a requirement that I need to send reminder email notifications for the tickets not updated more than 2 days to all assignment groups of incident table based on the condition(if assigned to is empty, it should go to assignment group ...
Resolved! Outage information
Looking for some advice around what information can be displayed as part of an outage. Our admin and I have had a play with a cloned widget and can't get it to display the desired Short Description of the outage (or title as I had recently discovered...
Propose a Major incident UI action for P1/P2
Hi I have a required to show the "Propose a major incident" UI action on all priorities ( P1-P4) , but once user clicks the UI action, it should allow them to propose only if the current priority is P1/P2, for P3/P4 there should be a pop-up informing...
Scripted Rest API: User Locked out
Hello, After sending a request by Webservice third party, in order to create my request i have the user is "Locked out" Webservice: Scripted Rest API. Best regards/
Resolved! How cancel change UI page is called from UI action?
Hi,I have been trying to understand, how cancel change ui page (change_confirm_cancel) is called from UI Action To me, line 1 looks just like a variable declaration and it's not doing anything.Tried checking the UI scripts with no luck. Can someone ...
Resolved! How to configure Agent Workspace for custom application
Hi All, How does the Agent Workspace work with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get this message: This form has not been configured for Workspace. To edit the form, select a differen...
I want to scroll to the top whenever I click category from SC Categories Widget?
We have a requirement, when we select Categories on the left handside that it should automatically scroll back up. At the moment if a category is all the way at the bottom and click on that category, the users think that the page is blank and end up ...
