Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...
RITM ticket have a field called "Order". I can display it in list but how can I change it's value? When I open a ticket, this field is not displayed in any view!! Thanks for any help on this maner. PS This is my first post, so if I am not following t...
I have a report for Incidents and Requested Items created in last 6 months, and I wanted to add same from last year - so I got the below. Is there a way to have those next to each other by month (ie. December of 2021 bar directly next to December 20...
How to give access to Attached knowledge related list to a user? User has ITIL and Knowledge role
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
Hi All,I got a requirement to rename the Button on UI Page from OK to Submit. Please help me in providing the solution.Here I am attaching the image.
Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
Hi,How to integrate 2 applications by using REST API Bi directional integration.Thanks,
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
hi All While Impersonating the users, the users land onto the SOW workspace, how can i change it to a different workspace, I tried changing the Property "glide.login.home" but still not working, Any help would be really appreciated !!!
