Filter state options in list view per Catalog Task/Item

[test54212131251]

Hi,

I was just wondering if it is possible to have a list view for the Fulfillers that allows them to be able to massively update the state of their catalog tasks for different catalog items.

However, some catalog items have different states so I was wondering if it is possible to filter them?

For Example

Cat Item 1 has a custom state called: "Draft"

Cat Item 2 has a custom state called: "Reviewed"

The "Draft" state should not be a visible option when updating the list for Cat Item 2 Tasks.

I'm wondering how can this be done since the client scripts can only be applied on the requested item and tasks but not the views. Thanks!

Note: Also part of our requirement is that all the catalog tasks are put in 1 list view so we can't have a separate list view per cat item.

[Bharath Padaki]

Hi Christian,

This is not possible with list views. For obvious reasons, when attempting to update multiple items from the same list view, we can only display common values that are applicable across every item in the list. Sorry

[Pradeep Sharma]

Hello Christian,

Catalog task can be filtered based on catalog item by dot-walking. Navigate to catalog task and click on show related fields in the filter and select request item->requested item fields->then select item and select the item per your req. This will filter all catalog tasks based on the catalog item value selected. Once you have that you can update multiple records from the list view.

Screenshot for reference

http://wiki.servicenow.com/index.php?title=Dot-Walking