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Resolved! Is a Change Freeze necessary in ServiceNow?

I work for a financial company. We have a Year End Change Freeze.  Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...

Erik Richter by Kilo Contributor
  • 13886 Views
  • 10 replies
  • 7 helpfuls

Auto Numbers in assignment_id field on Catalog Item.

Auto Numbers in assignment_id field on Catalog Item.I have a requirement on Catalog Item, There is assignment_id field on catalog, I want to auto populate Serial number on that field like INC0001, whenever user opens this catalog item on portal.Anyon...

Pruthviraj56 by Tera Contributor
  • 1449 Views
  • 6 replies
  • 0 helpfuls

Resolved! Reopen a Closed Change

Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?

NishaB by Tera Expert
  • 1900 Views
  • 2 replies
  • 2 helpfuls

Not able to search in the global search in service portal

Hi All ,  In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .Can anyone tell me why catalog item is not visible  Thanks and Regards,Chandan   

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Community Alums by Community Alums  
  • 1103 Views
  • 10 replies
  • 2 helpfuls

Copy partial project

I used the "copy partial project" tool/option from the project context menu and the action completed successfully, but it doesn't display the project tasks in the project tasks pane of the UI. I can tell that the process completed successfully by vie...

Earl L by Mega Guru
  • 3079 Views
  • 5 replies
  • 4 helpfuls

User Criteria Application to Audiences

Hi Everyone,I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.Please Pour your Insights.Thank...

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Madhan007 by Tera Contributor
  • 890 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITSM - Change & Service Request functional definitions

Hi all, For change and request, can you please share with me:- When and why are they created? (e.g. why I should open a change/request rather than a demand or project?)Can you please share examples? - Who creates change request? Can you please provid...

Tommaso2 by Tera Expert
  • 2849 Views
  • 2 replies
  • 2 helpfuls

Trigger a single notification to all the change owners in cc.

Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...

tulasi8 by Tera Contributor
  • 642 Views
  • 3 replies
  • 0 helpfuls

kb article number getting duplicated after migration

Hello All ,  Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...

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Dynamic filter in custom form

Hello mates, i have below scenario how we can achieve this please suggest me.We currently have ‘UAR Quarters’ which are used to created User Access Reviews based on a simple filter that runs against UAR templates. We want to update this filter to be ...

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shaik23 by Tera Expert
  • 834 Views
  • 2 replies
  • 0 helpfuls

Query match ACL Error

Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...

Community Alums by Community Alums  
  • 8867 Views
  • 7 replies
  • 2 helpfuls

Resolved! I found some mistakes in PDI while ATF test is running

Hi,I 'm working one requirement. My requirement is for example when we are requested a catalog item like iPad Mini. So, in that catalog item have one variable that is storage. In that storage variable we have 3 options like 16GB, 64GB and 256GB. So, ...

DeviSriB by Tera Contributor
  • 1121 Views
  • 1 replies
  • 1 helpfuls