Hi Team,We have a custom portal built upon Service POrtal. When we try to open it is loanding 2 times. At first it will load with 'company_name.service-now.com/<portal_name> then it loads again with 'company_name.service-now.com/<portal_name>?deviceT...
Hi, We have a Catalog Item availabe for ITIL Users only via User Criteria which works great. We are now building a Order Guide & the ask is to make this Catalog Item visible on Order Guide to all users & when it's stand alone tie it to the User Crite...
Hello experts please I need your help, how can I create a mail script that can be added to the subject line of an email? There are 2 fields in the incident form: *Subcategory *Missing CI the subject line needs to change based on the user selection: ...
Make Incident state to In-progress automatically when on-hold and "waiting until" Date field was reached for Europe/ Berlin Time zone. I have wrote the Scheduled Job script - Selected Timezone as - Europe/ Berlin var gr = new GlideRecord('incident')...
Hi, I had a requirement when a email sent to abc@companyname.com email address it should receive from servicenow. and should create a record in exception table. the email already configured before for the instance is xyz@companyname.com. So how s...
Hi All,I have below requirement. I have two catalog items 1) Design form, 2) Implementation form. We have some common variables in both the catalog items like Var1, Var2, Var3 and Var4. I want to auto populate these common variables from "Design form...
Hi, We have more than 10000 records in incident table. and I want to fetch a report of all the incident. but as export limit is 10000 how can i fetch all the records.
Hi, We have both a Service Portal and an Employee Service Center (ESC) portal. When submitting a record producer through the Service Portal, it works as expected. However, when attempting to submit any record producer from the ESC portal, the submis...
I am Unable to associate closed change requests to another change. I checked the related list and there are no restrictions. What else can I check? could this be acl issue?
Hi All,I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't create...
Hello,We previously installed the Entra ID Spoke (version 4.3.2) and have successfully created users and groups through it. Now, as per our current requirement, we would like to sync Distribution Lists (DLs) using the same spoke.Could you please sugg...
Hello all, I'm trying to convert submitted RITM to PDF and attach that PDF on RITM and send an email to the requestor. Tried below script It is working with Background script but not with BR, I have written After Insert BR. var pdfUtil = new sn_pdfge...
Hi, I'm trying to make planned start date ('start_date') read only on a project task ('pm_project_task'). I have a UI policy to do this for other fields, all working fine apart from start date. Tried via script etc nothing seems to work. The only wa...
Hello Folks, While using 'Copy Change' UI action, we have observed that the Change tasks are getting doubled.For example, Change A has 2 Change tasks and I create a copy of that change, I see 4 change tasks in the copied change. Is this a known issue...
