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While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one d...
HI Team,I’ve created a UI Page that includes a reference field pointing to the User (sys_user) table, and it is being triggered via a UI Action on the Change form. The functionality works as expected in the standard platform view.However, when access...
var GetUserFullName = Class.create();GetUserFullName.prototype = Object.extendsObject(AbstractAjaxProcessor, { initialize: function() {},getFullName: function() { var user = gs.getUser(); var fullname = user.getFirstName() + " " + us...
HI Team, I have created masked variable in the catalog item but i want password (2-way encrypted) .Can anyone help me to convert the masked value to password(2- way encrypted ) using client script .this password(2- way encrypted ) i need to use in th...
Hi Team , In the change _task table , CI is the reference qualifier and advanced reference qualifier this script is written javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new ...
Hi all so i have been working on this scenario where i have to post work notes of my parent incident to my child incident decription field for this i have written a br for before update of my child incident and wrote this code within my br (functio...
Hey Everyone, I'm running a scheduled script that sends out an email with a report attachment.I have a couple of issues: 1. When opening the attachment, some users are seeing errors like "Sender does not have access to this report" or "Access to this...
Hi Sir,At state is open, work in progress and pending state 'itil' users able to add and create the records in the related list.. But when the state is resolved and Closed 'Edit' and 'New' Buttons should be hide to the 'itil' users.only it needs to b...
Hi everyone,I have completed my learning in ServiceNow and now I’m exploring real-time project scenarios.I have a quick question:In real-time, how are users created in ServiceNow?Do we manually create users directly in the sys_user table (in producti...
Hi all,I have a request from my manager to create a notification reminder for additional comments made by the caller.The problem we have is a caller will update the INC – notification goes to the assigned too and they forget about the notification.Im...
i have a field on form requirement is if a checkbox is not ticked then it should appear a message that "you dont have xyz account and raise the request through https:xyz.com link. under ui policy script i wrote this but it isnt working. function onC...
Hi, I had many Servcienow Mainline certifcations and i was on Maternity leave so completely forgot about delta certifications, now i can see all my certifications got expired, is there a way i can redeem them without attending mainlaine exams? Than...
I'd like to create a custom verification process that uses a personal email address on file rather than the standard (work) address on file. I looked at the out-of-box "email verification" and honestly can't figure out which part pulls the email fro...
Hi, We have implemented ServiceNow Knowledge Management Add in for Microsoft word and we observed that there are few challenges in the formatting of articles. Can we automate the articles to unlink from MS Word immediately after publishing it to Serv...
Hi Team, When an external sender/vendor replies to the email sent by SNOW with attachments WITH the word #Success, the attachments SHOULD NOT be attached to the ticket in regardless of what format the attachments would be. Email content will still be...