In our environment, I am responsible for Group Management in ITSM. New groups are created by our platform core team, supported by a request item as this would be an auditable activity. Operationally, we modify (add / remove members or retire) group...
The Global Search (magnify glass in the top right corner) shows search results for Open and Closed Incident records, but all other record types (Change, SCTASK, etc) are Open or Active only - is there a way to update to show all records not just Open...
Hi team,At times, my flow gets queued and takes around 30 minutes to process. Is there any specific reason for this, and how can I prevent it from being queued?
Where would someone enable the Password Reset link to the login screen on the Now Mobile app ?
Hi, I'm querying the incident metric table , to get the assignment groups (not part of an exception list) of an incident.How can I get only the latest one (see yellow marked) for each incident from that list ? (a kind of max start date)
Hi Has anyone come across an issue with Knowledge and post a question? It has been identified that when clicking on the Post a question we now receive 5 error alerts Has anyone come across this and ways to resolve? Cheers
I am attempting to gather a list of users that are in my IT Business Intelligence group to be selected from in a catalog item. originally, I simply used a reference variable on the sys_user_grmember table with the criteria that they were part of the ...
Good Day, I want to add another condition to a reference qualifier in which there is an existing condition u_boolean_1=true. I am attempting to filter to a specific requested group with a type=Unit in the Service Portal. Here is the script that I was...
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Hello Team, We would like to provide work notes access to only particular groups. Ex :"IT Service Desk' should have access to add works notes to the other groups tickets which are only assgined to a "IAM Team" and "VM Team" assignment group, other t...
Hello team, how can I define value in client script in Service Portal and how to show it in HTML?
Hi,We have a catalog item and OOTB attachment icon. When we click on submit button asterik symbol is getting removed from OOTB attachment icon. Could you please help us to add that asterik symbol if the attachment is added means alone it should remov...
Hello all, Please read my requirement below and advise on how to get it done.Thanks In advance for reading my post till the end, appreciate your time. I created a list collector referenced to u_cmdb_ci_ad_group table and a multi row variable set (act...
Hi,I know how to do a History / List on a record, but was wondering where/how to view who or what changed (added) a user to a group. Do I do this on the user record or the group record?I remember being able to tell when someone was removed by looki...
We recently deployed SNOW and determined that we would use the SSO auto-pop feature to add users to SNOW. Our help desk has a hotline for users IT issues and when they get a call they log it in SNOW. In order to tie the call to a user so they get u...
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