I work for a financial company. We have a Year End Change Freeze. Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...
Hi,In ATF, I want to create a new incident task under the incident what steps should i use to do it. How to create a Noc incident task by clicking on the New button under the related list.do we have any step for that? Thanks,
Auto Numbers in assignment_id field on Catalog Item.I have a requirement on Catalog Item, There is assignment_id field on catalog, I want to auto populate Serial number on that field like INC0001, whenever user opens this catalog item on portal.Anyon...
Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?
Hi All , In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .Can anyone tell me why catalog item is not visible Thanks and Regards,Chandan
I used the "copy partial project" tool/option from the project context menu and the action completed successfully, but it doesn't display the project tasks in the project tasks pane of the UI. I can tell that the process completed successfully by vie...
Hi Everyone,I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.Please Pour your Insights.Thank...
Hi all, For change and request, can you please share with me:- When and why are they created? (e.g. why I should open a change/request rather than a demand or project?)Can you please share examples? - Who creates change request? Can you please provid...
Hi All,I am looking for a way to prevent an incident from being closed if there are activities still open on the playbook.In this Incident I have activities still open that I want to ensure the SD follow. As you can see I am able to resolve this inci...
Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...
Hello All , Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...
Hello mates, i have below scenario how we can achieve this please suggest me.We currently have ‘UAR Quarters’ which are used to created User Access Reviews based on a simple filter that runs against UAR templates. We want to update this filter to be ...
Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...
We are setting up AI search for our support portal. Knowledge and catalog items are visible as separate tabs (see attached image).How can we have a separate tab for Rich Content type records (microsite) as well?
Hi,I 'm working one requirement. My requirement is for example when we are requested a catalog item like iPad Mini. So, in that catalog item have one variable that is storage. In that storage variable we have 3 options like 16GB, 64GB and 256GB. So, ...