how to configure this scenario , What-Review the current on hold reason but only have awaiting caller state to stop the SLA clockWhy-to provide accurate SLA stats. awaiting caller should be the only state to stop the clock. the colleague doesn't care...
In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...
I have a requirement where I need to send multiple fillable documents to end users based on the location during onboarding flow.I have created a Life cycle event for the complete process.In one specific step I need to send out different documents for...
Hi,I am trying to load the data into a table by getting Response body from another instance. Anyhow i am able to get the response, but unable to retrieve the valve. its getting undefined. response is : {"result":[{"number":"CHG0030779"}]} script usin...
Hi, I want to create an Export excel UI action on related lists. Could anyone help me on this? Thanks
Hi,I'm facing some issue with condition of UI Action called Create Normal Change. The condition is this as given below: current.incident_state != IncidentState.CLOSED && gs.hasRole("itil,sn_change_write") && gs.fieldExists('incident', 'rfc') && curre...
how can i clone my task board? for example, i have a task board of change requests for Applications team and I'd like to be able to clone that list for the Infrastructure team
I need to confirm that ITSM Standard comes with Playbooks, without having to use ITSM Professional?
Problem Manager We would like to have the chat functionality available in the incident form also available for problem task , This will help problem managers have a record of changes added to the task automate. for this requirement OOB or custom conf...
Hi,I want to automatically fill in the close notes (in the Closure Information tab) for a standard change request using a standard change template.However, I’m unable to add this as a change request value.Additionally, I can’t use the planned start d...
Is it possible to send the full name of the User who is sending/composing the email without creating a script include? The following variables do not work:${current.user_id.name}${gs.getUserDisplayName()}${gs.getUser().getDisplayName()}${gs.getUser...
Hi Community,Good day!!!I need help related to ACL or if it related to script, I am trying to make read only to user table which will be previewed on requested for or caller record (please find the attachment for user record which is I am referring t...
Good evening.We have an application called Access Recertification Audit. There, once we upload data/excel sheet, then inactive users are getting fetched instead of active users.The requirement is, if Active users come, automatically there Manager wil...
Good evening.How to allow snc_internal users who are on a ticket Watchlists to comment on Additional comments in Service Portal? Which Role should I give them? ITIL ?These users do not have any other role, apart from snc_internal.I am not sure. Pleas...
Hi Team,kindly help me on below issueone of user is getting below error in dashboard, also he is not able to see all field in that report as admin I can see all field and also I am not getting that error.Kindly find below screen snap for same. Thank...
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