Hi Experts, Can I have the state & stage details for the attached scenarios.When the Task(s) closed with any of the three states (Closed Complete/InComplete/Skipped), I have to determine the RITM state & Stage. Eventually the REQ state & stage as we...
Hi experts,We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document] TIA
I am having two fields start date and end date in my form and am trying to check whether the end date is less than start date, if yes it should throw and error. The script that i wrote is working in native view, but not in agent workspace.Can someone...
I created a record producer and I am trying to route one of the variable question choices to an assignment rule. In order to do this, I need to select the proper filter conditions, which I do in the new assignment rule by: Add Filter ConditionHR Serv...
Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...
Hello, We have a Question about the using of the Configuration Item field on the ICP - Forms. We are using the CSDM so we have de Technical Services / Business Services and related Technical / Business Service Offerings defined. For all Business Appl...
Hi,I have two surveys (Demo1 and Demo2) configured to trigger based on different assignment groups (abc and xyz). While the survey notifications are sent correctly, the survey link in the email preview is referencing the same record (HRC00...) even f...
Hi,How to create a report based reassignment group.Can anyone please help on this, It will be usefull.Thanks!
How to create a report that shows how many incidents created per hour, per week, per week and per month related ro some group or CI ?please help.
Hello All, Can anyone please help on the below requirement. I have three variables in catalog item. First name, last name and email address.If first name+last name provided in the catalog item if exist int he user table the pop up should get display...
Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that the number only increments if ther...
Hello Everyone,For a change Actual end date is not capturing and it is a successful change, I have replicated same change in lower environments it is working fine, and actual end date is capturing in lower environments. I have checked the related bus...
Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...
HiI want a task to be done. I want to close my problem record if only all the problem tasks are closed. Otherwise an error message has to be displayed. How to configure this?
