How to create recurring service request from service catalog or template?

[jmats]

Hi I'm creating a scheduled task which will generate a pref-filled service request (Request, Request Item and Catalog Task). I know how to setup the schedule but I'm having trouble generating all three task and have them linked to each other.

I tried doing it via templates but I can only either create one, but I need all three created and linked to each other. I tried Next Related Child Template and Link Element but this doesn't link the request items to request or catalog taks, they are created separately.

I also tried using Cart but it doesn't generate any ticket;

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('52ded723db92eb4081a0a03114961964');
var rc = cart.placeOrder();
gs.addInfoMessage(rc.number);

Please help! thank you in advance.

[jmats · Accepted solution]

SOLVED!!!

Go to System Definition->  scheduled Job-> New 

Select Automatically run a script of your choosing

and use this script:

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('b6088febdbc4f7c0a9a28e35059619d5'); // sys_id of catalog item
infoMessage += 'Created cart with id: ' + cartId + '\n';

var requestingUser = new GlideRecord('sys_user');
var reqUserName = 'guest.email'; // The requested for user
requestingUser.addQuery("user_name", reqUserName);
requestingUser.query();
if(requestingUser.next()) {
infoMessage += 'Loaded user: ' + requestingUser.name + '\n';
cart.setVariable(item, "requested_for", requestingUser.sys_id);
cart.setVariable(item, "company", requestingUser.company);
} else {
infoMessage += 'ERROR: Failed to load user: ' + reqUserName + '\n';
}

// Set the short_description, description and business_justification
cart.setVariable(item, "short_description", "Your Short Description");
cart.setVariable(item, "description", "Your Description");
cart.setVariable(item, "business_justification", "Your Business Justification");

// Place the order
var rc = cart.placeOrder();
infoMessage += 'Request Number: ' +rc.number;
gs.info(infoMessage);