Hi @Brian Lancaster , I have entered a record with values and configuration item field value disappears after the save UI Action is clicked on. Before it clicks on save (18) After it clicks on save Regards Suman P.
Hi All, We have a requirement to modify the Priority of an HR Case (this becomes a scoped application) based on 2 catalog variables in the record producer. Requirement : "Effective Date" is today or in the past AND "Is Pay Changing" = "Yes", then the...
hii all, can anyone please expalin the Process flow of incident problem change management? thanks in advance
Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace. Now on Interaction form incident is...
I accidentally created some Flow Designer Actions in the wrong Application. I want to either set Active to False, delete them, or change the Application. I see the Active flag in the Designer list, but I cannot change the value. The Actions on sel...
Difference between catalog builder and maintain items ? Benefits of using CATALOG BUILDER , being a developer we should use catalog builder or maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...
Requirement: we have two date variables (due_date and disable_date) that have specific rules around them. The dates can not include weekends or holidays (Schedule: Weekdays excluding holidays - 24 hours - 5b1d15ffdsdc9cd087047e88f4961928) and if the ...
Hi All, We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <tab...
I have a Catalog Items that I would like to have auto-assigned based on a value from one of the variables in the variable set. The variable is a reference field called "requestors_catalog_default" and it references the location table. can I do this ...
Hi There, We want to have a workflow to support the majority of our requests which initially would generate an approval task for the user's line manager, all pretty straight forward. But then if the request is not approved within 2 business days it s...
how to give impersonate role to a user? Kindly help me with it.
Hi everyoneI have a question regarding the limit of recipients (copy and no-copy) for the email notifications triggered by an event that is executed by a scheduled job.I saw that the limit will be of 200 Emails Notifications sended by the same envet ...
We have a requirement to add a "Witnessed By" field to Receiving Slip. Easy enough; we added the field. However, it'd be ideal if the user could be selected during the receiving process. The problem is that $po_receive.do doesn't appear to be edit...
i have a visual task board, from the incident table, broken down in lanes by the state field on the incident form. on the visual task board, i want to do a business rule that when a ticket gets updated for the state field, the label gets updated to ...