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How to Make Attachment Mandatory in Record Producer ?

I created a Record Producer and want to make attachment mandatory when service changes and before submission of the Record Producer.  When I added one file from record producer then I saw it stored that file in attachment table as sn_customerservice_...

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how to set alphanumeric values on variable field

Hi, How to set aplhanumeric only in variable using on change client script,Please help on this below script is not executing as expected var patt = new RegExp("^[a-zA-Z0-9]*$"); if(!patt.test(newValue)){// error out.g_form.showFieldMsg('cost_center_s...

Request State Stage and Request Item State Mapping

Hi, Can you help me.I want to know the relationship about the Request state Request Stage and State 。Any information to share me?OOTB Business Rule there is information about it,Any other relevant information?

chunn by Tera Expert
  • 706 Views
  • 1 replies
  • 0 helpfuls

Resolved! Workflow Incident task will not advance when INC is resolved

Hi folks, I have created a workflow with a task activity that creates an incident.  Everything is working and the incident is created with all of the fields populated as expected but when the incident is resolved/closed, cancelled, the workflow does ...

Ken Berger by Giga Guru
  • 847 Views
  • 4 replies
  • 5 helpfuls

Create REQ via rest api

Hi, A third party application needs to create REQ's in SN. This can be done via rest api but the information will be different every time they raise a request. For example, there are a few different catalog items that will be raised. Each one will ha...

User485076 by Tera Contributor
  • 5238 Views
  • 3 replies
  • 0 helpfuls

Resolved! ATF - How To Complete a Risk Assessment?

I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the ...

Dakker by Tera Guru
  • 4586 Views
  • 8 replies
  • 0 helpfuls

Resolved! Email notification not getting triggered

Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...

JRY by Mega Guru
  • 1360 Views
  • 15 replies
  • 1 helpfuls

Resolved! Need to create a User profile through Record producer?

Hi All,  I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...

varma2 by Mega Sage
  • 1076 Views
  • 13 replies
  • 1 helpfuls