Hi,I have created a business rule to set values on the "assessment instance question" table. I am not able to set the values. I can see the values in the logs. But still i am not able to set those values.Below is my business rule. (function executeRu...
Hi, I'm trying to change a field in the requested item table from the workflow. Here is my script: var p = new GlideRecord('sc_req_item');p.addQuery('sys_id', current.sys_id);p.query();while(p.next()){p.requested_for = current.variables.name;p.update...
Each of the field values need to have the following points assigned to each value for the calculationa. Capability1. Low = 1 point2. Medium = 2 points3. High = 3 pointsb. Associates1. < =100 = 1 Point2. 101 to 1,000 = 2 Points3. 1,001 to 10,000 = 3 ...
I want to change interface of order guide's choose option section in service portalCurrently it is coming like this in service portal.But if I am going to order guide from navigator and clicking on try it , then selected catalog item are coming in di...
Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...
Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...
Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group. It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...
Hi All, We are adding the manual approver to the change request. But the document ID of manual approver record is empty. Approval record via workflow vs Manual approval record. Manual Approver
We have a problem where people are creating changes by copying an old change. The problem is the new change has a service that is no longer active. I believe the same would happen if they were to create a template with an expired service. Is there...
Hello Team, I have a requirement on service catalog, some are sctasks are created manually and workflow. while closing all associated sctask set to closed completed then the RITM should closed complete automatically. Present this is not happens for m...
Dear fellow process managers, In my work in Change management ihave noticed some inconsistent behavior in the use of change tasks. In certain occasions tasks are set top open when a change status is changed from authorized to scheduled. The status ch...
Hi, I have created a widget button on the portal called calculate which is a button. When i scan my update set i see the below warning message which is not allowing me to complete my update set inorder to export my update set. "Widgets should use the...
I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...
Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...
Hi all,I have a requirement where I have 2 Glide list in the form. Lets say for an example:Group - Type - Glide list (Reference to Group)Users - Type - Glide list (Reference to User)Under each group, we have multiple users.Group-AGroup-BGroup-CUser-1...
