i created notification script and added in email template but is not showing when sending email. i am unable to find the issue. Can you please help Notification Script (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ templat...
Hi All, I have created a scoped app called " December" using App Engine Studio and created a new table in the app by extending Task table. This is developed in DEV instance of my organisation.Now, I have to delete this app, so, I went to the sys_scop...
Hi I'm trying to create a notification to the caller who created the incident whenever additional comments or work notes get updated by giving the below condition when to send additional comments changesworknotes changeswho to send requested by but t...
Hi,I have a requirement that, when we view a knowledge article and if i have a URL in that, when i click on that URL it should open in new tab. I have changed the default value in UI Page "html_insert_link_dialog" to "New window (_blank)", but it is ...
Hi All, I have been using the below Script Include to compare begin of Outage with Scheduled change start time.This works if the Date format is yyyy-MM-dd , which is default. In Some cases , the users personalize the date format to other and the scr...
In our CAB process we first require approval by the requested for's manager of any normal change request (they need to go to CAB). However, if the requested for's manager happens to be part of the CAB approval group (very common occurrence) when the...
Hello, Our network team uses an open source application called NetBox to help document the network infrastructure. We are looking at possibly integrating this with ServiceNow to help populate our CMDB. I was curious if anyone has been successful ...
Hi All, Please help me how to generate to get total count of incidents and count of reopen tickets in a single report.
Hi,We are getting date from string field (text box , eg : 2022-06-28 ) and want to convert it to date field. We are getting answer in string format and want to set this value into date format (course_date). Please help. var emailID = g_form.getValu...
what is the relationship type of parent child incident.For eg:- INC0010005 is the parent of INC0000001.In bmc we say it as INC001005 is original of INC0000001.and INC0000001 is duplicate of INC001005.Please guide me how can find relationship in servi...
How to add Updated Version of Knowledge Article Link/Sys_ID to the Catlog item Application. It will show only updated version of KB article
I want to take date/time input in the Service portal. How to use OOTB calendar input widget?
Hello, We are planning for Solarwinds integrations with ServiceNow Event management and using OOTB Supplied Solarwinds Pull event connector. Is it feasible to pull the specific alerts instead of all the alerts from Host IP (Solarwinds)? The option to...
hi all,we have a requirement to stop stop Change Request being approved by the person who created it. for this i have created a business rule. but unfortunately its not stopping for approve. please see below.i write before update business and see co...
When you type "Guided Setup", the two of them ITSM and ITOM are nested under the application Guided Setup - Legacy. I was wondering why is it a legacy? Will it be deprecated anytime soon?
