what is the difference between Content Item and Maintain Item?
Hi All, Can anyone explain this clearly? I have gone through the different blogs and I still have doubts. Where to use, when to use? Thanks
Forum Posts
Alternate of package.java.util.timezone.gettimezone(), what glide api can be used in global scope
Alternate of package call package.java.util.timezone.gettimezone() what glide api can be used in global scope
How to update standard change templates from fix script
Hello Experts, Greetings of the day! I have one requirement to update the "Change Request values" on standard change templates(std_change_record_producer) through fix script. I want to do it thorugh script because i have 600+ templates and it won't b...
How to Remove Choice values based on Roles in Client script
HI All,I have tried the below Client script to remove & Add choice values and hide field based on Role, However it is not working.I have written multiple IF conditions in one Function , not sure whether it is correct or not ..can someone please help ...
Resolved! How to make a catalog item public in servicenow?
I need a catalog item to be made public like even without users logging in to servicenow, they should be allowed to submit the request. Can I get the detailed explanation of how to achieve this.
did not create or update incident using current
Hi all i have a requirement in Inbound action where a incident needs to be created from the incoming email which contains as below: Group: (a group which is present in sys_user_groups table) Impact: Low Urgency:Low So using the inbound action the inc...
Resolved! Can we pass event param to email notification link
Hi, I have a scheduled job which has some values. I need to bind a particular value to the notification link from the scheduled job so that i can set that value on the catalog form field. What is the process i am doing? 1. I have created a scheduled ...
In which table chat initiated record are stored when no agents are available?
I want to know who requested the chat when no agents are available in agent chat/workspace
Resolved! where would I find the internal name for flow designer?
Hi, Where can I find the internal name in flow designer? Where did I write it? I don't remember. Kindly help. Regards Suman P.
Resolved! How to allow editing of catalog item in Catalog builder based on custom fields in sc_cat_item table?
Hi All, I have one requirement. We have 2 custom fields in sc_cat_item table i.e. Catalog owners(list collector) and RITM Fulfillment group(Reference field). Based on this inputs the catalog item should be made available to edit in catalog builder. B...
Restrict integration from updating a particular field value
I need to restrict the Table API integration from updating a particular field value to false, when it is already set to true by any means of update. Manually or though integration. How to achieve this? Through ACL or BR. I tried with Data policy, but...
Resolved! Passing variables from interatcion record to catalog item in Agent Workspace
We recently started using the ITSM Agent workspace and would like to pass the opened for variable on the interaction record to a a variable thats apart of a variable set on our catalog items. How can I pass a variable from the interaction record to a...
Resolved! In a list type field is it possible to add both groups and users
In change added a list field referencing to group table to select multiple groups and also i wanted to add individual users but can't able to add. Can anyone please help me with this.
how can i revert the changes made on cmdb table records
i have ran a transform map and captured it in update set on cmdb table. after that i could able to see the records but showing as empty names and when we open record it is showing as a new record. i tried to export from other instances but no luck. c...
Resolved! Setting priority based on VIP flag
My organisation want to set priorities for users logging incidents based on VIP flags all from the service portal. This is our current form for creating incidents: Now is it possible in the back end to say set a default priority to 2 for VIP user...
