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Resolved! Hi All Same knowledge artical showing up twice in the service portal when i look into the know artical list can see two articals with same number one artical is creating base version and status is closed and other is one state published without base

Hi All Same knowledge article showing up twice in the service portal when i look into the know article list  i can see two articles with same number one article is creating base version and status is closed and other is one state published without ba...

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Himabindu by • Giga Contributor
  • 1891 Views
  • 3 replies
  • 0 helpfuls

Autofill CAB Date – When a NORMAL Change Moves to the approval state AND "CAB Required" is set to TRUE, set a CAB date in the "CAB date" (cab_date) field.

Hi Team, I have a requirement to set Cab Date field when planned start is at least 36 hours prior to current week's CAB Date (Wednesday date at 8:00 AM CST) set the "CAB date" (cab_date) field to the current week's CAB date. IF the Planned Start time...

Apoorva D by • Tera Contributor
  • 2915 Views
  • 8 replies
  • 0 helpfuls

Knowledge Base: What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?

What's the difference between Topics and Categories in the Knowledge Base and is there any recommended best practices?I have people looking to add a number of different topics and it looks to me that Topics are a broader category and Categories can b...

cmacfadyen by • Kilo Contributor
  • 7572 Views
  • 3 replies
  • 0 helpfuls

Resolved! List view not displaying custom workflow stages values

Hi All, I have added few custom stages in the Knowledge module and I have designed a custom approval workflow for it. The following are the custom stage values (they have been added as stages in workflow properties as well as a custom field on the fo...

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Sathya10 by • Tera Expert
  • 2660 Views
  • 3 replies
  • 0 helpfuls

Resolved! automatically setting assignment group for a Catalog Task in a flow

Hey there, I'm a newly (almost examined) servicenow admin and I need some assistance with a Capstone Project Flow that I'm developing. Basically I've created a Catalog Item Template which is meant for our IT staff to create new catalog items when the...

Hampus1 by • Tera Contributor
  • 3749 Views
  • 4 replies
  • 0 helpfuls

Resolved! addDaysUTC() is not counting current day

Hi, I have a requirement to count days excluding weekends. I have a date range for an example. 12/Jan/2022 - 25/Jan/2022, returns 9 days where as it return 10 days. Below is the code that i am using Client Script: var fromDate = g_form.getValue("from...

Hari1 by • Mega Sage
  • 2758 Views
  • 5 replies
  • 2 helpfuls

Resolved! How do I update value of a Variable on an active RITM/Stask?

Hi All,    I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...

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