Report - Average Handling Time

[dharani2607]

I need to create a report for custom table to have assigned to average handling time 

 Average Handling Time = total handling / volume of tickets

Thanks,

[Community Alums]

Hi @dharani2607 ,

You will need to create a report on the table "task_sla"

You can build on the field "Actual elapsed time"

Or by the field "Business elapsed time"

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[dharani2607]

Hi Sandeep,

I need to have the report grouped by assigned to and it should show the assigned to's average handling time.

Thanks