We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you.
What makes this award special
G2's Best Software Awards aren't decided by analysts behind closed doors. They're based entirely on verified reviews from real users who work with this product every day. Out of the tens of thousands of software products reviewed on G2, only a small fraction earn a spot on these lists. To land at #1 in IT Management Software means that the people actually doing the work — managing incidents, handling changes, keeping services running — rated ServiceNow ITSM higher than anything else in the category.
That's not a marketing claim. That's your voice.
A track record built by this community
This recognition builds on a strong run. In 2025, ServiceNow ITSM earned the #1 Leader position across nine G2 Grid categories, backed by more than 1,100 verified reviews. Users rated us above the G2 average in 14 feature categories, including ticketing, incident reporting, change management, and process workflows.
But numbers only tell part of the story. What really drives these results is this community. Practitioners like you who push the platform forward, share knowledge with each other, build creative solutions, and take the time to write honest reviews about what works and what could be better. It all adds up. Every review, every forum post, and every idea submitted.
Thank you. Seriously.
We don't take this for granted. Recognition like this is a direct reflection of the trust you place in ServiceNow to help run your IT operations, and the time you invest in sharing your experiences so others can make informed decisions.
Think about what this community does every day. Someone posts a question about a capability of ITSM in the forum, and within hours, multiple people have offered solutions complete with screenshots and code snippets. Someone shares a tip for streamlining change approvals, and dozens of practitioners adapt it for their own environments. That kind of knowledge sharing helps individuals and makes the entire product better. It's the reason ServiceNow ITSM keeps earning these recognitions year after year.
So to everyone who's answered a question in the forums, shared a tip that saved someone else hours of troubleshooting, or taken the time to write a candid review — thank you. This award belongs to you as much as it does to us.
What's ahead
We're not slowing down. ServiceNow ITSM is essential to our Autonomous IT vision — where you control AI that can handle the routine work, so your team can focus on the strategic projects that actually move the business forward. And you'll be shaping what comes next, just like you always have.
Explore what's new with ServiceNow ITSM, share your own experience on G2, and keep the conversation going right here in the community. We're just getting started.
