Tracking domains as CIs

[Earl L]

Has anyone setup recording/managing domain names for your organization within the CMDB? As a university, we have a lot of these and we want to look into tracking them and integrating them into the change management process.

I looked the other day and didn't immediately see a CI category for doing this. There is a category for IP networks, which we are starting to build out as a proof of concept, but I haven't seen anywhere that would accommodate domain names. Anyone?

Earl

[mechamberlain]

I think you're right.   I do not believe there is a construct out-of-the-box that models them as CI's in ServiceNow.  

As you know, if you really want to track them as CI's you could extend a CI class (e.g. called RFC1035 Domains) to model them.   Depending on how detailed you need to be in terms of the attributes you track for each of those CI's, you can use   RFC documentation as a guide to modeling the attributes you need: http://tools.ietf.org/html/rfc1035

Hope this helps.

Example:

[Earl L]

Thanks for the reply Martin. I've thought about doing it myself. Just trying to find the spare cycles to get it done.

[Simo2]

Hi @elewis33 - What kind of solution you progressed with this issue? I am in need of similar CI class and currently running New York and doing some research on my Orlando developer instance but haven't figured out this yet.

[Earl L · Accepted solution]

It turns out that there is a "web site" table in the CMDB to track web sites/domains. I haven't dug into it enough to know how well it fits our full set of requirements.  I just stumbled across it the other day so I plan to look deeper into it soon.

The odd thing about this, given the long list of categories and modules in the CMDB, is that the module doesn't display in the CMDB/CI applications by default. I found the table just by searching through the cmdb_ci* tables.

More to come...