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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Event Management?
The Event Management application consolidates events from diverse monitoring tools, filters and normalizes them, and converts them into actionable alerts mapped to CIs in the CMDB, giving operations teams a single console to monitor infrastructure and service health. It reduces event noise through de-duplication, correlation, and AI-driven analytics, enabling faster root cause identification and prioritization of issues that impact critical business services. The module integrates via connectors, REST APIs, SNMP traps, and other interfaces to ingest events, apply event and alert rules, and automatically trigger downstream workflows such as incident, change, or case creation and automated remediation actions.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
The Event Management Implementation Guide provides design and implement service-based Event Management and Monitoring solutions that meet the requirements of the business and IT support teams.
Trainings
This course provides the latest information, including technical exercises, to help students gain hands-on experience with Event Management. Participants will receive their own ServiceNow instance and Windows server that will allow the student to go through the hands-on exercises provided in the lab guide.
Operational Intelligence Fundamentals
Operational Intelligence (OI) is an application that lets your IT team spot and analyze performance issues in your IT infrastructure and applications before service outages occur. It enables you to collect raw operational metrics data from monitoring sources and use machine learning intelligence to proactively identify performance issues that might cause service outages. As an add‑on application to ServiceNow Event Management, OI is a key preventive ingredient to help eliminate service outages. This course is designed for IT Operations Management personnel and others in a company who work with events and alerts and need to proactively identify performance issues that might cause service outages in the data center, and those who want to prepare for the Event Management Certified Implementation Specialist (CIS) Exam..
The alert management feature has been significantly enhanced in the London, Madrid, and New York releases, replacing alert management rules. This course explains the new capabilities, and includes examples for practical implementations.T his content is primarily targeted to Implementation specialists responsible for the setup and configuration of the Event Management application, alert management features. Also for anyone interested in automated remedial action capabilities using flows.
Articles & Blog Posts
2017 by @aleck_lin
Journey through Event Management
2019-02-01 by @vNick
Alert Correlation: Advanced Processing Example
2020-03-05 by @Ashutosh Munot1
Leverage Alert Correlation and Grouping for Noise Reduction
Videos & Podcasts
2020-05-20 by Ashutosh Munot
2020-05-24 by Ashutosh Munot
2020-05-24 by Ashutosh Munot
Alert CI Binding Using Description Field for Fetching Host Name
2020-05-28 by Ashutosh Munot
Alert CI Binding using CI identification at IIS Application Web Server Level
2020-05-28 by Ashutosh Munot
Alert CI Binding Using CI Field Mapping at Database Level
2020-06-02 by Ashutosh Munot
Alert Correlation Rules and Grouping Mechanism to Reduce Noise
2020-06-02 by Ashutosh Munot
Event Management : Event Rules
This video explain show to create event rules in ServiceNow
2020-06-07 by Ashutosh Munot
Alert Management Rule : Part One Overview
In this video I have explain hi level overview of alert management rules where we go through how to create those rules, components and sections in this rules.
2020-06-07 by Ashutosh Munot
Alert Management Rule : Part Two The Use Case's.
in this video we will see real time use cases of the alert management rules.
2020-06-28 by Ashutosh Munot
Event Field Mapping - Part One (Severity Mapping)
In this video you will see how to do use event field mapping to map severity from Additional information field using event field mapping on alert.
2021-06-26 by ServiceNow Mavericks
Event Management BootCamp
2020-06-28 by Ashutosh Munot
Event Field Mapping - Part Two (CI Binding)
This video explai
2021-11-15 by QBrainX
Different Ways to Receive Events and Process
Our webinar will aid you in understanding the Event Management process in ServiceNow ITOM.
Topics Covered:
1. What are the different ways we can receive events to ServiceNow?
2. How to process events
3. How alerts can be correlated
4. How can we remediate alerts automatically
2022-02-13 by Einar & Partners
Implementing ServiceNow Event Management - Best Practices & Guide
2022-03-05 by ServiceNow Community
2023-01-23 by ServiceNow Community
Get Started with ITOM Event Management
2023-04-01 by Purushothaman D
Introduction to Event Management
This playlist contains all videos relevant for anyone who needs basic understanding of ServiceNow Event Management.
Troubleshooting
Known Error Portal
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