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Event Management Icon

Event Management

Reduce event noise generated by monitoring tools by using predictive intelligence, such as machine‑learning techniques, to correlate events and produce actionable alerts and incidents.
 

Find the root cause of IT operations issues much faster and reduce Mean Time to Repair (MTTR), when used with Service Mapping and Operational Intelligence.


Get a single pane of glass with the Event Management Dashboard to view business service health, related grouped alerts, and root causes to fix problems much faster.

Benefits

Increase value from existing tools by consolidating events captured with different infrastructure monitoring tools and integrating them with out-of-the-box connectors

Understand the root cause by transforming infrastructure events into actionable alerts and incidents using advanced machine learning techniques

Improve service availability by proactively eliminating service outages and resolve critical issues by triggering IT processes and automated remediation options

Application Highlights

Service health dashboard makes it easier to identify issues and take action to eliminate service outages

Service health dashboard makes it easier to identify issues and take action to eliminate service outages

Service health dashboard makes it easier to identify issues and take action to eliminate service outages

Faster impact and root cause analysis

Faster impact and root cause analysis

Faster impact and root cause analysis

Improve root cause analysis using operational metrics

Improve root cause analysis using operational metrics

Improve root cause analysis using operational metrics

High event noise reduction and effects of critical alerts

High event noise reduction and effects of critical alerts

High event noise reduction and effects of critical alerts

Feature Details

All
  • Integration With Monitoring Tools

    Event Management can integrate with multiple infrastructure‑monitoring tools to receive events for processing and action. Event Management has out‑of‑the‑box connectors to IBM NetCool, Microsoft System Center Operations Manager, HP Operations Manager, and many more.

    For additional monitoring tools, including standalone tools for network, server, and storage management, you can quickly integrate through a simple REST API, SNMP, or JavaScript‑based custom connectors.

  • Built-In and Custom Event Filters

    Event Management brings in raw events and processes them to generate more qualified alerts for the affected configuration items. Monitored nodes correlate with ServiceNow® Configuration Management Database (CMDB) configuration items (CIs), so all future events that come in a node can relate to a CI.

  • Predictive Alerts and Anomaly Visibility

    Detect root cause issues and prevent service outages by using out‑of‑the‑box machine learning techniques. By adding ServiceNow®Operational Intelligence to Event Management, IT can also use operational metrics captured by monitoring tools to understand performance issues which may indicate potential service outages.

  • Consolidated Overview Dashboard

    Get a consolidated view of service health. The dashboard aggregates and correlates top alerts that are causing business service degradation. IT can look at an overview of all alerts and associated incidents listed by severity. This approach enables IT to prioritize incidents and take corrective action sooner.

  • Service Impact View

    Event Management uses ServiceNow® Service Mapping to correlate alerts with services—providing root cause analysis and a service impact view to help IT identify problems and prioritize them appropriately. When Event Management raises an alert, the alert maps to CIs, so IT can easily see impacted services and related resources.

  • Automatically Actionable Alerts

    IT gets a superior rule designer to manage rule definitions, define alert conditions, and set remediation actions via Flow Designer, IntegrationHub, and external applications. Rules may be applied to alerts to facilitate faster resolution of service‑impacting issues.

Resources

Event Management Is Part of…

Eliminate Service outages

ServiceNow IT Operations Management

ITOM helps IT eliminate service outages and get to cloud faster through improved service visibility, health, and optimization.

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