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Event Management

Replace event noise with insights and clarity. Identify issues before they happen, with actionable alerts to reduce impacts on users.

Benefits of Event Management

Improve service availability

Cut event noise with AIOps. Quickly identify issues so you can reduce service outages.

Identify the root cause

Turn events into actionable alerts that help you pinpoint the origins of service issues.

Understand the impact

Use Service Mapping to see which assets are affected, then use that data to prioritize responses.

Revitalize your existing tools

Consolidate events from current monitoring tools, reducing alert noise and service impacts.

Features of Event Management

Picture of an ITOM analytics hub

Noise reduction

Collect raw events and process them to identify more qualified alerts.

Picture of alerts on Operator Workspace

Root cause insights

Rank service issues with automated root cause analysis and speed up issue resolution.

Picture of an Operator Workspace alerts dashboard

Health dashboard

Assess business service performance at a glance from the Operator Workspace dashboard.

Picture of alerts on an Events Management Operator Workspace

Automated remediation

Automate alert responses based on specific criteria and resolve service issues faster.

Picture of an ITOM dashboard

How to get Event Management

Event Management is available with IT Operations Management. Deliver high‑performance business services with visibility and AIOps.

You might also be interested in…

Predictive AIOps

Predict and prevent issues with a single system to gain insights and automate resolution.

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

Health Log Analytics

Deliver uninterrupted digital services using log data to predict and prevent issues.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.