The best way to minimize, or even preempt, the impact of service outages and ensure business continuity is to monitor the health of business services and infrastructure in real‐time and respond appropriately to any issues that come up.
ServiceNow Event Management automatically creates actionable alerts from infrastructure events captured by third‐party monitoring tools. When used with ServiceNow Service Mapping and ServiceNow Configuration Management Database (CMDB), the application maps alerts to configuration items (CIs) and services. You get a service health dashboard that shows a consolidated view of all service‐impacting events. Now you can take action from alerts by automatically creating Incidents, setting rules to trigger workflows, or providing automated remediation options through ServiceNow Orchestration. You can even identify and proactively act upon potential infrastructure problems before they cause service outages. With integrated, service‐aware Event Management, you gain visibility into your services and can act to ensure service availability.
With ServiceNow Event Management, you'll visualize the the health of your business services or identify potential infrastructure problems not captured by alerts — and be able to act rapidly and effectively to keep your business running smoothly.