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Event Management

The best way to minimize, or even preempt, the impact of service outages and ensure business continuity is to monitor the health of business services and infrastructure in real time and respond appropriately to any issues that come up.

ServiceNow® Event Management reduces event noise generated by third‑party monitoring tools, uses predictive machine‑learning techniques to prevent outages, and creates actionable alerts that enable IT to eliminate service outages.

When used with ServiceNow Operational Intelligence, Event Management can also generate alerts from infrastructure anomalies that indicate potential service outages.

Event Management may also be used with ServiceNow Service Mapping to map alerts to service maps and provide an intuitive service health dashboard. IT can take fast, contextually‑aware action from alerts by automatically creating Incidents, associating knowledge base articles, setting rules to trigger workflows, or providing automated remediation options through ServiceNow Orchestration.

With integrated, service‑aware Event Management, IT can proactively focus on issues that have high impact on business services and can act in a fast or preventive fashion to ensure service availability.

Manage Business Service Health in a Single, Intuitive Dashboard

Manage Business Service Health in a Single, Intuitive Dashboard

Advanced Machine Learning Predicts, With % of Probability, Knock-On Effects of Critical Alerts

Advanced Machine Learning Predicts, With % of Probability, Knock-On Effects of Critical Alerts

ServiceNow Operational Intelligence Uses Machine Learning for Operational Metrics to Predict and Prevent Service Outages

ServiceNow Operational Intelligence Uses Machine Learning for Operational Metrics to Predict and Prevent Service Outages

Natively Integrated With Service Mapping, CMDB, Change, Incident, and More

Natively Integrated With Service Mapping, CMDB, Change, Incident, and More

Act on Alerts With Various Options for Remediation

Act on Alerts With Various Options for Remediation

Increase Service Availability

With ServiceNow Event Management, you'll reduce event noise, prevent outages with predictive machine‑learning capabilities, and act rapidly and effectively to keep your business running smoothly.

Increase Service Availability

Filter incoming events to reduce noise by 99% and generate qualified alerts

Visualize alert groups for clearer information and faster action

Prevent outages by seeing the knock‑on effects of critical alerts, with percentage of probability

Prevent outages with ServiceNow Operational Intelligence by seeing infrastructure anomalies that indicate potential service outages

Automatically create incidents and trigger IT processes for rapid remediation of service‑impacting issues

ServiceNow Products and Solutions

Understand Impact on Business Services

Gain visibility into how events impact services with an intuitive dashboard and interactive dependency views

Prioritize issues appropriately to ensure the availability of services critical to your business

Define SLAs for business services and CI statuses to measure availability of services and infrastructure

ServiceNow Tunnel

Leverage Existing Infrastructure Monitoring

Easily connect existing monitoring tools to ServiceNow with a simple, high‑throughput REST API

Use out‑of‑the‑box connectors and create custom connectors with JavaScript

Consolidate multiple event sources into a single management console

ServiceNow Man with Phone

Use a Common Knowledge Base and Data for all IT Processes

Leverage the ServiceNow platform to correlate alerts with ServiceNow ITSM’s incident, problem, and change capabilities

Implement automatic remediation through ServiceNow Orchestration

ServiceNow Create a Scure and Robust Environment