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| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Service Mapping?
Service Mapping automates the service mapping process, creating a complete, up-to-date, and accurate record of your digital services in the Configuration Management Database (CMDB). It works hand-inhand with Discovery, building on discovered infrastructure data to identify all the Configuration Items (CIs) that support a service, along with their service-specific relationships. This includes mapping rapidly changing cloudbased services, providing service visibility in containerized, serverless, and service mesh architectures.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file.
Provides detailed guidance on the way that ServiceNow intends the process to-be, for Service Mapping.
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
From a People, Process, Data/Analytics and Technology perspective the typical insights and risks that may be faced during an implementation along with recommended solutions and mitigation options.
How to Add Application Context to Your Infrastructure
In this white paper, see how ServiceNow automates the service mapping process – based on practices that include tagging and machine learning -- for a complete, up-to-date, and accurate record of your digital services. You’ll learn how Service Mapping works hand-in-hand with ServiceNow Discovery to identify the infrastructure that supports particular apps and services, along with their service-specific relationships
Trainings & Courses
Service Mapping Fundamentals 🧪💲
Learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
This training is an Advanced Level course that covers the necessary skills to enable successful delivery of Service Mapping deployments. The course is an extension of the Service Mapping Fundamentals prerequisite course and provides additional best practices that are centered around implementing in order to best interact with the customer. Advanced topics are reviewed and a challenging set of labs are assigned based on common customer scenarios, in order to provide a realistic learning experience.
Service Mapping Extras provides additional functionality and topics to help you better understand ServiceNow Service Mapping's capabilities. A fundamental level of Service Mapping skills are expected before viewing these modules.
The intended use of this simulator is to assess your understanding of Service Mapping, building new services, and advanced Discovery Pattern development. NOTE: This is not a training simulator, but rather a testing simulator based on the skills acquired from taking Service Mapping Fundamentals and Service Mapping Advanced courses.
Articles & Blog Posts
2019-04-10 by @Callan Bond
This blog entry covers use cases for your service maps and some suggestions on how to best make use of them on a regular basis.
2022-12-20 by @Mary Vanatta1
5 Approaches to Take on Your Service Mapping Journey
Here is a list of the available approaches to mapping Services to your infrastructure configuration items.
Videos & Podcasts
2021-08-16 by ServiceNow Community
Top-down mapping allows customers to identify applications with URL entry points. Tag-based mapping simplified mapping journey for cloud and containers. Imagine if Service Mapping technology allows you to create service maps with the no-code option with Machine learning? What If we can generate content on the fly with ML and what if we can train the system to identify important connections and suggest to the customer to add them to the map. ML Powered service mapping feature is a reality with Quebec Release.
2022-03-05 by ServiceNow Community
2022-02-28 by ServiceNow Community
2022-02-28 by ServiceNow Community
2022-02-28 by ServiceNow Community
2022-03-03 by GlideFast Consulting
Machine Learning (ML) Service Mapping
In this ServiceNow Tutorial, Sr. Technical Consultant Colin Christie covers Machine Learning (ML) Service Mapping and enhancements that have been made around traffic-based discovery and utilizing the machine learning based connection suggestions for the Rome Release.
2022-11-14 by ServiceNow Community
How to map services in minutes with Automated Service Suggestions
By automating the creation of Service Maps with Automated Service Suggestions, you will be able to:
• Know where to begin for mapping your services
• Map services faster and more accurately with just a few clicks
• Have ongoing visibility of new service candidates to be mapped
2023-01-23 by ServiceNow Community
Get Started with ITOM Service Mapping
2023-03-22 by ServiceNow Community
Automated Service Mapping Suggestions
Automate Service Mapping with only a few clicks from Machine Learning (ML) suggestions without the need to define entry points or use custom patterns. Creating application services prescribed by ML helps to speed up the time to value and map services with higher fidelity while using less manual effort.
2023-10-26 by ServiceNow Community
Service Mapping Leading Practices, Part 1
In this session, you will learn about Service Mapping leading practices from our experts.
2023-12-14 by ServiceNow Community
Service Mapping Leading Practices, Part 2
Join this live webinar to learn about Service Mapping leading practices from our experts.
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
Service Mapping Troubleshooting process (KB0657597 🔒)
Service Mapping | Background Flow (KB0726311 🔒)
Service Mapping License Usage tracking (KB0812211 🔒)
Service Mapping Home page issue (KB0967140 🔒)
