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Service Mapping

Drive service-aware operations and get visibility into the relationships between your applications, IT components, and cloud services.

Benefits of Service Mapping

Gain control with service-aware operations

Make informed decisions quickly, diagnosing problems and prioritizing them based on business impact.

Reach time to value quickly

Shorten the mapping process and improve accuracy with out-of-the-box options.

Deliver on your multicloud strategy

Map services across dynamic cloud-based providers with a high degree of accuracy.

Preserve existing investments

Use the discovery data and mechanisms you already have to enhance service maps.

Features of Service Mapping

Work your way with flexible service connection options

AI automated flexibility

Generate service maps with machine learning using tag-based, top-down, and traffic-based methods.

Discovery and mapping for your multicloud environment

Multicloud support

Get out-of-the-box discovery and mapping support for a wide variety of popular cloud platforms.

Maps update automatically when changes take place

High accuracy

Rely on service maps that update automatically any time a change is detected.

Tight integration with CMDB for service-awareness

CMDB integration

Create a service-aware single system of action through integration with the ServiceNow® CMDB.

Service Mapping is available with ITOM.

How to get Service Mapping

Service Mapping is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps.

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