Discovery Admin Workspace - May 2025 release updates

[Sree32]

The ITOM product team unveiled the Discovery Admin Workspace in the August 2024 release, crafting an innovative admin experience that simplifies discovery onboarding for ITOM customers. Now, with the thrilling May 2025 release, we're introducing exciting new features that elevate the admin experience to new heights. Let's highlight the top three innovations with the May 2025 release.

Anomaly Detection for Discovery Schedules

Discovery ​schedule monitoring plays a critical role in maintaining the health of discovery scans. However, monitoring discovery schedules with discovery errors is challenging, and many customers create custom dashboards on the Discovery schedule health. Introducing Anomaly Detection with Discovery schedules. This new product offering can allow you to continuously monitor the discovery schedules with statistical analysis or with the machine learning - Isolation forest method, and automatically identify the discovery schedules that require immediate attention.   

Discovery schedules monitoring is vital for maintaining the health of discovery scans. Yet, keeping tabs on discovery schedules riddled with errors can be a daunting task, leading many customers to create custom dashboards for monitoring schedule health. Introducing "Anomaly Detection" for Discovery Schedules. This innovative feature empowers discovery administrators to continuously monitor discovery schedules through advanced statistical analysis and machine learning, specifically the Isolation Forest method. This groundbreaking feature automatically identifies discovery schedules that require immediate attention, ensuring a smoother and more efficient discovery process.

A few illustrative examples include: 

 

- Discovery schedules that have failed.

- Schedules with error rates exceeding the configured threshold.

- The number of configuration items discovered in a schedule surpasses the set threshold.

- Schedules with runtimes longer than the configured threshold.

Activating anomaly detection is a breeze! Simply navigate to Discovery Admin Workspace —> Settings, and you're all set. Plus, you have the power to customize the threshold for anomaly detection to suit your needs.

 

Cloud Discovery experience with the Discovery Admin workspace

Discovery admins can now effortlessly navigate both IP-based and Cloud Discovery schedules through the DAW unified schedule experience. Anomaly detection seamlessly integrates, enhancing both IP-based discovery and Cloud discovery processes.

 

Virtual Agent conversations in Diagnostics 

Troubleshooting Discovery required extended tool chain. With May release, product team introduced virtual agent conversations to make the discovery / MID troubleshooting process easier. These conversations can simplify the support process and assist discovery administrators with advance troubleshooting. 

 

Retrieve Discovery Logs	Pattern Log	Retrieve the pattern log by ECC queue output ID Retrieve pattern log by Managed IP address and Pattern name
	Node Log	Retrieve node log by transaction ID Retrieve the node log by ECC queue input
	Discovery Log	Retrieve discovery log by ECC queue input Retrieve discovery logs by status
	MID Log (Available with Zurich family release)	Retrieve mid log by ECC queue output
Discovery Performance Metrics	Gathers performance metrics for a discovery status	Average wait times for ECC queue inputs to be processed Average wait times for ECC queue outputs to be processed by a MID server Metrics regarding probe and sensor processing
Discovery & MID Server Health Validation	MID Server Pre-Upgrade Check	Runs the pre-upgrade check on a given MID server
	MID Server Status Validation	Runs user tests on a given MID user including Is the user active Is user authentication failing Is the user part of the mid_server group
	MID Server Mutual Authentication Check	Runs user tests on a given user, including Is the user certificate active Is the user certificate expired
	Pattern Synchronization Validation	Compares the pattern files and libraries with what is locally on the MID Checks if the pattern and libraries are custom

 

Upgrade your Discovery admin workspace to the May 2025 release from store.servicenow.com

[Shubham_Jain]

@Sree32 Amazing stuff! Super helpful! 

[AJ-TechTrek]

@Sree32 , Thanks for sharing, It reveals alot features comes with Discovery workspace