About Configuration Management (CMDB) registration server status updates from the Service Catalog
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‎10-05-2023 10:01 PM
About the status update of a server that is registered in Configuration Management (CMDB) from the Service Catalog
You want to be able to create a catalog in the service catalog so that you can update the status of a server that is registered in Configuration Management (CMDB) as the entries entered in the catalog.
Do you know if you can set up a configuration management (CMDB) status to update the status of a catalog, in order to achieve this?
Do you know whether you can read the values registered in the catalog from Flow Designer and update the status of servers that are registered with Configuration Management?
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‎10-06-2023 08:30 AM
Hi,
Is your question if it is possible to use a Catalog Item to manage data on CIs in the CMDB? Then yes, Automation within the platform is a common activity.
But perhaps for managing CIs this is overkill. Usually you provide access to the team responsible (the Managed by Group) and they manage the CI data directly in the CMDB. It's their responsibilty to make sure the data is correct so you don't want to make that a complex task.
Regards,
Niklas
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‎10-08-2023 08:24 PM
Hi
Do you know if you can set up a configuration management (CMDB) status to update the status of a catalog, in order to achieve this?
Do you know whether you can read the values registered in the catalog from Flow Designer and update the status of servers that are registered with Configuration Management?
On this From Catalog to CMDB Status update .. If Catalog is Hosted on Service Now Itself then it can be done using Script. If Catalog is hosted on some other system and CMDB is in Service Now then You need to Update the CI Status using REST API Put/Patch Operations.
CMDB to Service Catalog Status Update--> Once CI Status is updated in CMDB then Work Notes in Catalog must be updated and then Status of Catalog. Again Complexity and mechanism depends on whether CMDB and Catalog both are hosted in service now or hosted in two different Systems. Here you have to be cautious a bit that no Update loop is formed (CMDB Update <--> Catalog Update).
Regards
RP
