We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

ACC Agent stuck on Collecting

anthonyokoth
Tera Expert

‎08-26-2025 04:21 AM

For a POC, i installed an Agent on a Windows machine. Since installation, 4 days ago, it has been stuck on "Collecting". I am also unable to restart the agent from the agent record in ServiceNow. As you can see, no checks are configured for the agent. I have cleared and validated the assets (clicking on the related links). When i run a test check, i am receiving results back.

anthonyokoth_0-1756207144764.png

What could be causing this and how can i fix it?

Labels:
0 Helpfuls
  • 1,395 Views
1 REPLY 1

DeanB9201927820
Mega Sage

‎08-29-2025 05:18 AM

What debugging and log reviews you completed? 

 

A couple of articles which may get you going in the right direction. If you post log outputs we may be able to help further. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1431441

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815247

0 Helpfuls