ACC - Host Data Collection Failed

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SK Chand Basha
Kilo Patron

‎12-03-2024 02:03 AM

Hello Everyone,

 

Agent was successfully installed on Windows machine and status UP in Servicenow.

 

When i click on Collect host data getting failed

 

Error in Recent Input Queues: 

 

error getting assets for check: error fetching asset: Response Code 503",

How can we resolve this issue?
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SK Chand Basha
Kilo Patron

‎02-15-2025 10:10 PM

Yes, resolved my self closing this loop. 

 We need to refresh cache on the ACC agent as per the steps on KB. 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1182043

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Aman Trivedi1
Tera Contributor
In response to SK Chand Basha

13 hours ago

Restart already done..not worked.

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SK Chand Basha
Kilo Patron
In response to Aman Trivedi1

10 hours ago

Hi @Aman Trivedi1 

 

You mean have followed steps mentioned in KB article still getting same error?

 

  1. Stop the Agent Client Collector service
  2. Open the cache folder.
    1. Windows: C:\ProgramData\ServiceNow\agent-client-collector\cache
    2. Linux: /var/cache/servicenow/agent-client-collector
    3. Mac: /Library/Caches/servicenow/agent-client-collector
  3. Keep agent_now_id, but remove assets.db, queue.db and all sub-directories
  4. Start the Agent Client Collector service

Note: agent_now_id is the file that remembers the assigned Agent ID value. Deleting that would cause a duplicate CI record for the Agent in the instance, with a new Agent ID. It would still link to the correct computer CI though.

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