- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2025 01:28 AM
Hello Community,
Would like to ask if there is any benefit installing ACC Agent on our Servers (Win and Linux). We already have ServiceNow agentless Discovery for all Servers. We will be implementing Software Asset Management (SAM Pro) module. ACC will be installed on all end-user devices, but Servers are under discussion.
Question:
Is there any extra benefit ACC on Servers will give for SAM vs ServiceNow Discovery ?
Thank you,
Mantautas.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2025 06:09 AM - edited 01-27-2025 06:10 AM
ACC agents on the server can do a lot, however Horizontal Discovery can do MUCH MORE from Discovery perspective. If you are already using Horintal Discvoery, I dont see any reason to stick to ACC for SAM. ACC cannot do ServiceMapping (yet) for example. Another story is ACC-Monitoring. If you want to constantly monitor those servers in that case Agent Client Collector Monitoring (ACC-M) comes into play,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-29-2025 12:30 PM
@Doci1 @Mantautas : ACC supports pattern execution for application discovery as well as Service Mapping - see the webinars from the ITOM academy:
- https://www.servicenow.com/community/itom-blog/itom-visibility-resource-library/ba-p/2423151
Many customers who need to discover their systems in hybrid cloud environments do use a combination of horizontal discovery and ACC depending on their network topology, deployment procedures, security requirements and so on. What matters is to choose the products and features in a way that meets your business needs, comply with your security requirements, and is sustainable for your services to operate over time.
A couple of things to consider:
- agent to deploy (and occasionally upgrade) at scale vs. credentials on target systems
- restricted remote access, i.e. in regulated environments, locked-down Cloud accounts
- time to update the CMDB when a new system is created
- time to scan an entire set of subnets in normal run
- account management and access rights: On Windows, ACC doesn't require elevated privileges for a "basic" discovery. On Linux, only sudo dmidecode and ss.
Séverin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
Does anyone know whether ServiceNow has published guidance or best practices for selecting ITAM discovery and data collection tools based on company size and scale?
We continue to experience challenges with Tanium and SCCM SGCs. Multiple support cases have been opened, but the underlying issues remain unresolved. I'm interested in understanding whether ServiceNow provides a recommended discovery strategy similar to the following:
- Large enterprises: Use SGC for specific use cases, IP-based Discovery for others, and ACC for targeted visibility and management scenarios.
- Medium-sized organizations: Recommended toolset based on the number of servers, workstations, and overall infrastructure complexity.
- Small organizations: Simpler, lower-overhead discovery and inventory approaches appropriate for smaller environments.
Ideally, the guidance would outline when to use Service Graph Connectors (SGCs), Discovery, Agent Client Collector (ACC), and other data collection sources based on organizational size, infrastructure footprint, and ITAM objectives. Has anyone
