ITOM Visibility Resource Library

sremerson
ServiceNow Employee
ServiceNow Employee
‎12-21-2022 10:17 AM

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integrations, and AI / ML just to name a few. A single data model means that all applications leverage a single system of record (CMDB), that is built following a common data model. The majority of ServiceNow applications rely on CMDB data to enable data-driven outcomes.

 

If you can’t see your technology resources, you can’t manage them. Having visibility of your entire technology estate is the key to service operations excellence. ITOM Visibility is a suite of 10 features that enable you to gain complete visibility of your entire technology estate to establish an accurate and trustworthy CMDB.

 

Visibility Family.png

 

ITOM Visibility features and descriptions:

  • Discovery - discover the configuration of your entire estate and dependency relationships automatically.
  • Service Mapping - gain business context for your infrastructure and applications
  • Tag Governance - define tagging policies (standards), audit tags for compliance, and remediate tags in the CMDB and in the Cloud
  • Certificate Inventory and Management - discover and manage the lifecycle of TLS certificates, standardize the certificate request process, and automate certificate fulfillment ensuring change management governance.
  • Firewall Audits and Reporting - discover firewall security policies, manage the firewall policy audit process, streamline the firewall request process ensuring change management governance.
  • Agent Client Collector for Visibility (ACC-V) - conducts push-based discovery to fill agentless discovery gaps, and enable automation directly to endpoints
  • Service Graph connectors - ingest configuration data from certified CMDB integrations
  • Multisource CMDB - manage the golden attribute for multiple discovery sources and change on the fly if needed
  • Data Collection for Oracle Global Licensing and Advisory Services - Oracle verified solution for automating the discovery of installation and usage data for Database, Database options, and Middleware
  • Kubernetes Visibility Agent - Continuous visibility of Kubernetes platforms and their components as they spin up, change, or spin down

To help you understand the capabilities of most ITOM Visibility features and how to use them, please see the resources below. Please bookmark this blog, as we will update it frequently when new content becomes available. Whether you’re just getting started with ITOM Visibility, using a subset of features, or if you need a refresher, this list of resources has something for everyone!

 

Getting Started with ITOM Visibility

Need help getting started with ITOM Visibility? This webinar recording will help you understand the capabilities of each feature and provides the next steps you should take to ensure you build a healthy CMDB.

Getting Started with ITOM Visibility webinar

 

ITOM Visibility Overall

Discovery

Cloud Discovery Overall

AWS

Azure

GCP

VMWare

Kubernetes and Containers

Data Collection for Oracle Global Licensing and Advisory Services

Service Mapping

Certificate Inventory and Management

Firewall Audits and Reporting

Tag Governance:

Agent Client Collector for Visibility (ACC-V)

Agent Client Collector (ACC) Use Cases

ITOM Visibility and Cloud Accelerate Academy webinars

 

 

ITOM Visibility Store Applications

Store App Outcomes
Discovery Admin Workspace Efficiently set up and manage ServiceNow Discovery.
Service Mapping Plus Map services in minutes based on intelligent traffic-based connections from Machine Learning.
Tag Governance Establish and enforce organizational tagging policies.
Certificate Inventory and Management Prevent outages from expired certificates and increase certificate fulfillment efficiency.
Firewall Audits and Reporting Improve firewall security posture and establish standardized firewall rule requests with governance.
Agent Client Collector for Visibility Content Increase visibility of resources across the estate and enable seamless endpoint automation.
Kubernetes Visibility Agent Continuous visibility of Kubernetes platforms and their components.
Discovery and Service Mapping Patterns Makes it easier to discover new technologies quickly and leverage CMDB data across technology workflows. (Always update to the latest version of this app)
Visibility Content Enhancements and fixes to patterns aligned with the family releases (Always update to the latest version of this app)
Pattern Designer Enhancements Makes it easy to troubleshoot patterns by validating credentials for specific commands, SNMP queries, SNMP walk, Registry queries, HTTP GET calls.
ITOM Content Service Improve the visibility of your applications by sending your unrecognized process fingerprints and SNMP OIDs to our content services for research.
Agent Client Collector Plugins  
Agent Client Collector for Investigation Reduce MTTR and streamline incident investigation without the need to use remote control capabilities.
Agent Client Collector Monitoring
 Stream events and metrics directly from hosts to ServiceNow Event Management without the need for third-party monitoring tools.
Agent Client Collector Log Analytics Stream logs directly from hosts to ServiceNow Health Log Analytics to predict anomalous behavior before it occurs. 
Agent Client Collector for Security Incident Response
 Improve security posture and reduce mean time to recover from security incidents. 
Agent Client Collector Spoke for Automation Engine
 Automate any workflow on hosts running Agent Client Collector
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