ACC - V Application Pattern failures

[Community Alums]

Hello Good day,

We are using the ACC -V and application patterns to discover Ms Sql and IIS servers and we have set the ACC V as per the servicenow Documentation. However, i am seeing that the Patterns fail with the below error message .

Groovy code failure. com.snc.sw.exception.CommandFailureException: Exception occurred when executing command on agent. Exception occurred: com.service_now.mid.mon.exceptions.AgentCommandNotAllowedException: Agent does not allow this command to run on it. Message from agent: check command denied by the agent allow list. Context: Asset allow list empty, using agent config file allow list.
Did not find exec entry.
. Exception occurred when executing command on agent. Exception occurred: com.service_now.mid.mon.exceptions.AgentCommandNotAllowedException: Agent does not allow this command to run on it. Message from agent: check command denied by the agent allow list. Context: Asset allow list empty, using agent config file allow list.
Did not find exec entry.

Has any one see this before.

[Goodman2]

 Hi JB2,

You have to add the commands for the Patterns to use to the agents allow-list.

The Documentation page has this an easily overlooked *Note* in the description of the 'sn_agent.appl_classification_behavior' property, and links to a KB article on support.servicenow.com with the example that has a template you can copy and paste into your agent's allow-list.

Note: To enable application pattern execution with the allow-list, use the allow-list template for application patterns. For details, see the Pattern execution on ACC: Sample Allowlist for Pattern Content article in the Now Support Knowledge Base.

https://docs.servicenow.com/bundle/xanadu-it-operations-management/page/product/agent-client-collect...

The exact path the Agent's allow-list can be found in it's acc.yml file next to the allow-list parameter like in the example below if you're not sure where it's located at.

# Path to json file that contains the allow list of check or hook commands the agent can execute

allow-list: C:\ProgramData\ServiceNow\agent-client-collector\config\check-allow-list.json

Regards

[Hank Woo]

@Community Alums 

I got same issue.

Any updates?