‘Access denied. Script returned status 3 using account user null.’ error message for AD activities

[Krishna N]

Hello Experts,

We have used the Orchestration Active Directory activities in the workflow for the User offboarding process. For the ‘Disable AD User Account’ activity, the workflow follows the failure path with error message ‘Access denied. Script returned status 3 using account user null.’ but also for ‘Remove User from Group’ activity the workflow follows the success path with the same error message. This issue we are only facing on the PROD instance, on the TEST instance the workflow works as expected. Previously we were not facing this issue on PROD also but from last week this issue has occurred.

If anyone has an idea related to the ‘Access denied. Script returned status 3 using account user null.’ error please let me know.

Any guidance or tips would be greatly appreciated!

Thank you!!

[Vasavi1]

HI,

We are also getting same error.

Any resolution on this ?

Thanks

VASAVI

[Steven Parker]

On the Credential we are using for Orchestration, we specify the MID Server to run from.  I've seen this issue before when we didn't have "Applies to" set to a Specific MID Server.

[Vasavi1]

Hi Steven,

We already have sepcific midservers configured for Orchestation credentials. 

Thanks

VASAVI

[Krishna N]

The Mid server used invalid credentials while execution of those activities, we have selected valid credentials and in that credentials "applies to" as specific mid servers and then added mid server in mid server field. After these changes issue was resolved.

[Brian Workman]

 I've been having this problem for about a year, now. Has _anybody_ resolved this? 🙏🏻