Access "Discovery Diagnostics Tools" Normally Available Only To MAINT?

[Tom Rausch]

Hello, ServiceNow,

What are the "Discovery Diagnostics Tools" that are listed in the "Application Menus?" Can I access this Application?

Access apparently is restricted to those with the role "MAINT." I do not have the role "MAINT" on any ServiceNow instance.

[AJ-TechTrek · Accepted solution]

Hi Tom,

Refer the below articles, Which help you to get the More Info on Discovery Diagnostic Tools

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832844

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[Rahul Priyadars]

I don't See anything OOTB termed as Discovery Diagnostic Tool Option in menu even though  I am admin.

If you can show some Screen Shot we can have more input.

But to diagnose Discovery issues we start with Discovery Home Page - Errors section or Discovery Log

Then we use Tools like PUTTY (Linux , Unix etc) for troubleshooting

Powershell CMDLets for windows Host Troubleshooting

SNMP Walk tool for n/w device troubleshootin

Then you can RUN Patterns in DEBUG mode to go into more Insight.

Hope this helps

Regards

RP

[Tom Rausch]

Hello, @Rahul Priyadars ,

The Application Menu item "Discovery Diagnostics" is only visible to those with "maint" authority. "maint" authority is higher than "admin" authority. "maint" authority is only available to ServiceNow employees.

There are several Application Menu items available only to "maint."

I do not have "maint" authority. 

I noticed this application when looking at Application Menus. The Application Menus are available at this URL.

https://xxx.service-now.com/now/nav/ui/classic/params/target/sys_app_application_list.do%3Fsysparm_query%3Dactive%253Dtrue%255Edevice_type!%253Dmobile%255Eroles%253Dmaint%255Etitle!%253DSitemap%2520Generator%255EORtitle%253DNULL%26sysparm_first_row%3D1%26sysparm_view%3D