Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Linking Event Record and Alert Record

Takumi Ando
Tera Contributor

For event records, I would expect the same alerts to be associated with those that have the same Message Key.
I would like to stop this behavior, where can I change the setting?
(I would like to be able to have different alerts associated with each one, even if the Message key is the same.)

1 ACCEPTED SOLUTION

anurag92
Kilo Sage

Hi Takumi,

 

You can configure that in the Event rules in the compose section. But you need at least 1 primary key to ensure the events associate correctly with an alert.

View solution in original post

1 REPLY 1

anurag92
Kilo Sage

Hi Takumi,

 

You can configure that in the Event rules in the compose section. But you need at least 1 primary key to ensure the events associate correctly with an alert.